JACCOLYN WINTER
Alliance,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills, history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the needs of customers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Commercialization & Technical Services Specialist-
Biery Cheese Co
Louisville
06.2021 - Current
- Held customer facing meetings to address questions, concerns and discuss project opportunities.
- Collaborated with internal cross-functional teams and stakeholders to achieve project goals in timely and effective manners
- Spearheaded internal communications for new item launches, specification and material changes
- Created and maintained business requirements, technical and quality assurance specifications for Government Regulatory compliance.
- Implemented and Managed web based project tracking platform to ensure sight of projects were tracked, managed well and completed on time resulting in 90% increase of visibility to teams
- Led processes for product Art Reviews, Sample requests, and data governance
- Managed Customer and Vendor Portal Data to ensure all documents supplied meet regulatory requirements
- Managed Item lifecycle from creation, maintenance and end of life disposition through implemented ERP System.
Technical Services Specialist -
Biery Cheese Co
Louisville
01.2019 - 06.2021
- Adhered to company, contract and Government regulatory requirements when performing data management activities and document reviews
- Explained data requirements for applications with teams and customers.
- Oversaw development, enhancement and updates of multiple datasets, creating 80% increase in documentation traceability
- Provided support for Quality team in 3rd party Audits
- Managed Customer Portal Data and maintained Item/Product creation, updates in ERP System
- Trained newly hired top talent to fill key positions and maximize productivity.
Sales Support -
Biery Cheese Co
Louisville
01.2009 - 01.2019
- Converted and completed documents for specific project needs according to company standards including specifications, portals and technical data
- Drove document flow by applying strong organizational, planning and multitasking abilities.
- Compared customer samples to standards and specifications for positive release and shipment
- Completed data capture forms, equipment logbooks and inventory forms to support sample request procedures.
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
- Fielded customer complaints and queries in a professional manner, fast-tracking for problem resolution.
Process Operative/Scheduling Manager -
Biery Cheese Co
Louisville
01.1997 - 01.2009
- Set up and operated production equipment according to daily work orders and safety procedures in order to meet production needs
- Produced, weighed, loaded quality products by following product specifications, palletizing, packaging and assembling finished items.
- Measured and weighed items to meet quality standards and prevent waste.
- Scheduled orders to meet production goals and formed action plans to handle unplanned downtime, staff shortages and component constraints.
- Prepared lab for daily operations by stocking materials and equipment.
- Prepared and recorded results from test samples and obtained and recorded from technical instruments to boost reliability and accuracy in test results reporting.
Education
Some College (No Degree) - Technical Workforce Program,Critical Conversations
Walsh University
Canton, OH03.2023
Some College (No Degree) - Project Management Fundamentals
Stark State College
Canton, OH02.2023
Project Management Reinvented For Non Project Managers -
LinkedIn
07.2022
IDFA Labeling Presentation -
IDFA
09.2020
High School Diploma -
Minerva High School
Minerva, OH06.1994
Skills
- Microsoft Office
- Highly Organized
- Teamwork
- Time Management
- Product R&D Management
- Data and Document Management
- Internal and Customer Communications
- Cross-Functional Team Leadership
- Requirements Gathering
- Change Management
- Product and service knowledge
Certification
- Certified Associate in Project Management (CAPM) 2023
Timeline
Commercialization & Technical Services Specialist-
Biery Cheese Co
06.2021 - Current
Technical Services Specialist -
Biery Cheese Co
01.2019 - 06.2021
Sales Support -
Biery Cheese Co
01.2009 - 01.2019
Process Operative/Scheduling Manager -
Biery Cheese Co
01.1997 - 01.2009
Some College (No Degree) - Technical Workforce Program,Critical Conversations
Walsh University
Some College (No Degree) - Project Management Fundamentals
Stark State College
Project Management Reinvented For Non Project Managers -
LinkedIn
IDFA Labeling Presentation -
IDFA
High School Diploma -
Minerva High School