Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education and Training
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Wislendy Diaz

Roosevelt

Summary

A very personable and motivated team player, with a solid background of customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Barista

Le Pain Quotidian
03.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Retail Stock Associate

Armani Exchange
09.2022 - 10.2024
  • Assisted customers with product selection and answered questions regarding products.
  • Processed returns and exchanges according to store policy.
  • Maintained inventory levels by restocking shelves and rotating stock.
  • Operated cash registers efficiently during checkout process while ensuring accuracy of transactions.
  • Assisted with setting up displays for new or seasonal merchandise.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Provided excellent customer service in a friendly, courteous manner.
  • Received payment from customers in the form of cash, check, debit and credit cards or other forms of payment accepted by the store.

Cashier

Dollar Tree
01.2022 - 07.2023
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.



Package Handler

FedEx Ground
10.2021 - 04.2022
  • Stacked boxes onto pallets in an efficient manner.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Loaded completed orders on pallets according to delivery numbers.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.

Server

Boston Market
08.2020 - 06.2021
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.


Education

Associate of Science - Liberal Arts And General Studies

Nassau Community College
Garden City, NY
05.2024

Skills

  • Customer Service
  • Product Merchandising
  • Stock Management
  • Shipping and Receiving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Barista

Le Pain Quotidian
03.2024 - Current

Retail Stock Associate

Armani Exchange
09.2022 - 10.2024

Cashier

Dollar Tree
01.2022 - 07.2023

Package Handler

FedEx Ground
10.2021 - 04.2022

Server

Boston Market
08.2020 - 06.2021

Associate of Science - Liberal Arts And General Studies

Nassau Community College

Education and Training

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