Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wondimu Wolde

Reston,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Customer Service Cashier

Toni's Market
Washington DC, DC
11.2023 - 02.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.

Sales Manager

Self-employeed
Addis Ababa, Ethiopia
04.2021 - 03.2023
  • Identified and developed new markets for products or services.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.

Senior Transportation Agent

Simoi Logistics Co.
Addis Ababa, Ethiopia
03.2018 - 03.2021
  • Coordinated with internal departments to ensure timely delivery of shipments.
  • Prepared documentation such as manifests, packing lists, customs forms., related to the shipment of goods.
  • Assisted customers in selecting the most cost-effective mode of transport for their cargo.
  • Received incoming calls from carriers regarding pick up and delivery times and locations.
  • Maintained positive relationships with vendors, suppliers, and other third parties involved in transportation operations.
  • Utilized problem solving skills to resolve issues that arise during transit process.

Taekwon-Do Instructor

WG Gym
Addis Ababa, Ethiopia
02.2005 - 08.2018
  • Instructed classes in proper use of safety equipment and techniques for kicking, punching and self-defense.
  • Demonstrated various forms and stances to students while providing verbal instruction on how to execute them correctly.
  • Assessed student performance during class and provided feedback in a positive manner.
  • Encouraged students to strive for excellence through constructive criticism, goal setting and positive reinforcement.
  • Provided individual attention to ensure that each student was progressing at their own pace.
  • Organized special events such as tournaments, seminars or demonstrations with other instructors from around the area.
  • Maintained discipline in the classroom by setting clear expectations for students regarding behavior, respect and focus on learning Taekwon-Do fundamentals.
  • Communicated regularly with parents regarding their child's development in Taekwon-Do.
  • Created lesson plans that were both challenging yet achievable for students based on their level of experience.
  • Motivated students by demonstrating advanced moves or techniques they could aspire to achieve one day.
  • Performed administrative tasks including collecting tuition fees, registering new members, ordering supplies and maintaining facility upkeep.
  • Analyzed student skill levels during evaluation sessions before recommending placement into appropriate belt rankings.
  • Guided students through proper breathing, stance and fighting forms.

International Banking Officer

Wegagen Bank S.Co
Addis Ababa, Ethiopia
03.2016 - 02.2018
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Provided support for loan applications and processed mortgage paperwork.
  • Responded to customer inquiries and resolved account issues.
  • Maintained records of customer transactions.
  • Collaborated with other departments in order to resolve customer disputes.
  • Conducted daily transfers and settlements of securities transactions.
  • Processed all incoming and outgoing funds from customers' accounts in accordance with established procedures.
  • Monitored the accuracy and completeness of transactions to ensure compliance with company policies and procedures.
  • Verified customer identification documents for large or suspicious transactions.

Chief Cashier

Wegagen Bank S.Co
Addis Ababa, Ethiopia
01.2012 - 02.2016
  • Developed and implemented cash handling policies and procedures.
  • Analyzed daily cash transactions to ensure accuracy of records.
  • Reconciled bank statements with internal accounting reports.
  • Trained new staff in proper cashiering techniques, customer service skills, and safety protocols.
  • Supervised sales floor activities to ensure compliance with established standards.
  • Maintained accurate records of all financial transactions including deposits, withdrawals, credits.
  • Provided exceptional customer service by responding promptly to customer inquiries and complaints.
  • Ensured that all monies received were properly documented in accordance with company policies.
  • Coordinated with banking institutions regarding opening new accounts or closing existing ones as needed.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers by providing information and resolving complaints.

Education

Bachelor of Arts - Management And Marketing

Unity University
Ethiopia
08-2009

Diploma - Accounting

Unity University
Ethiopia
08-2003

First Degree International Taekwondo - Taekwondo

WG Sport
Ethiopia
03-2003

Skills

  • Customer Service
  • Check Processing
  • Payment Collection
  • Guest Services
  • Customer Complaint Resolution
  • Cash Handling
  • Customer Satisfaction
  • Telephone Management
  • Account Management
  • Positive and Professional
  • Customer Inquiries
  • POS System Operation
  • Scheduling
  • Transportation Management
  • Dispatch Operations
  • Transportation Regulations
  • Strength Coaching
  • Health and Wellness Expert

Timeline

Customer Service Cashier

Toni's Market
11.2023 - 02.2024

Sales Manager

Self-employeed
04.2021 - 03.2023

Senior Transportation Agent

Simoi Logistics Co.
03.2018 - 03.2021

International Banking Officer

Wegagen Bank S.Co
03.2016 - 02.2018

Chief Cashier

Wegagen Bank S.Co
01.2012 - 02.2016

Taekwon-Do Instructor

WG Gym
02.2005 - 08.2018

Bachelor of Arts - Management And Marketing

Unity University

Diploma - Accounting

Unity University

First Degree International Taekwondo - Taekwondo

WG Sport

Similar Profiles

CREATE PROFILE
Wondimu Wolde