WONGEE KIM
Rockford,IL
Summary
Reliable operations professional with experience supporting dispatch, administrative tasks, customer service, and hands-on team leadership. Coordinates calls, updates records, manages schedules, and supports safe, efficient day-to-day work across field, office, and property settings.
Overview
9
9
years of professional experience
Work History
Lead Cleaning Technician
CLEAN FREAKZ GROUP LLC
01.2023 - Current
- Followed Clean Freakz Group LLC cleaning checklists for residential and commercial spaces.
- Performed cleaning and sanitation tasks in commercial buildings and homes, including dusting, sweeping, mopping, and sanitizing surfaces.
- Mopped floors and sanitized high-touch surfaces with approved solutions.
- Vacuumed carpets and rugs using standard cleaning equipment.
Dispatcher / Driver
LIGHTNING PARCELS
01.2025 - 04.2026
- Provided assistance and information for emergency and nonemergency calls, monitored routes and drivers' status to ensure smooth operations, and managed scheduling as a communication hub between field staff, customers, and agencies.
- Operated company vehicles safely, planned efficient routes, conducted vehicle maintenance checks, and ensured timely deliveries while complying with traffic regulations.
- Delivered packages for Amazon as a third-party driver, ensuring adherence to delivery schedules and customer satisfaction.
Certified Optometric Technician
AMERICA'S BEST CONTACTS & EYEGLASSES
01.2023 - 01.2024
- Achieved certification as Level 1 and Level 2 optometric technician, demonstrating proficiency in optometric procedures.
- Performed pre-testing using autorefractor, tonometer, and visual acuity equipment.
- Supported the optometrist by preparing the exam room and performing basic vision tests, including visual acuity and depth perception.
- Assisted patient intake and verified medical histories at a retail eye care clinic.
- Prepared exam rooms and cleaned instruments for optometrist appointments.
Administrative Assistant / Property Maintenance
RELATED MANAGEMENT
01.2021 - 01.2023
- Provided administrative support to senior leaders through email correspondence, memo distribution, and managing spreadsheets and forms; handled phone system, greeted and assisted guests/tenants, managed tenants' financial records and processed money orders.
- Managed resident correspondence, leasing paperwork, and office records for multifamily properties.
- Scheduled appointments, meetings, and maintenance follow-ups for property management staff.
- Answered phones and greeted residents, vendors, and visitors with professional service.
- Restored damaged rental units by performing repairs and cosmetic updates, including patching, painting, and cleaning units.
Grounds man
ANDERS' TREE SERVICE
01.2020 - 01.2022
- Executed grounds keeping tasks including trimming trees and shrubs, weeding flower beds, and removing debris to maintain aesthetic appeal and safety of outdoor spaces. Operated power equipment including blowers, edgers, trimmers, and chainsaws to efficiently manage landscape maintenance.
- Supported tree crews by providing assistance during pruning and trimming tasks with pruning, trimming, and debris cleanup at job sites.
- Raked debris, loaded it onto trucks, and hauled it away after storm damage work brush after removals and storm damage work.
- Placed cones, signs, and barriers to secure active tree service work zones, signs, and barriers around active tree service work zones.
Shift Lead
KELLY WILLIAMSON MOBIL
01.2018 - 01.2020
- Oversaw daily operations during shifts at Mobil convenience store and fuel station, ensuring smooth workflows.
- Executed daily opening and end-of-shift procedures, ensuring accurate money counting, receipt reconciliation with sales totals, and timely bank deposits. Managed cash register operations, processing payments, returns, and exchanges with precision and efficiency. Supported merchandise restocking, store cleaning, and inventory maintenance to enhance customer experience and store presentation.
- Opened and closed cash registers, coolers, and sales floor areas to prepare for daily store operations.
- Provided training to cashiers on delivering exceptional customer service and following store procedures.
Education
High School Diploma -
BELVIDERE HIGH SCHOOL
Belvidere, IL01-2012
Skills
- Cash Drawer Management
- Administrative coordination
- Staff Management
- Customer Satisfaction
- Dependable
Timeline
Dispatcher / Driver
LIGHTNING PARCELS
01.2025 - 04.2026
Lead Cleaning Technician
CLEAN FREAKZ GROUP LLC
01.2023 - Current
Certified Optometric Technician
AMERICA'S BEST CONTACTS & EYEGLASSES
01.2023 - 01.2024
Administrative Assistant / Property Maintenance
RELATED MANAGEMENT
01.2021 - 01.2023
Grounds man
ANDERS' TREE SERVICE
01.2020 - 01.2022
Shift Lead
KELLY WILLIAMSON MOBIL
01.2018 - 01.2020
High School Diploma -
BELVIDERE HIGH SCHOOL