Woodly Pirerre Louis

Electricite Baitment

Port Au Prince, Haiti

01.2015 - 08.2024

Assisted in the development and updating of technical documentation and support guides.
Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
Documented changes made to existing IT infrastructure components.
Assisted in the development of disaster recovery plans for critical systems.
Provided training and guidance to staff members on how to use various technologies effectively.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Analyzed support tickets to identify trends and recommend product improvements to the development team.
Mentored other technologists and support professionals to provide professional development and skill enhancement.
Planned, tested and supported high-availability infrastructures.
Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Managed the configuration and setup of customer accounts and systems.
Maintained records, logs, and lifecycle documentation of work requests.
Managed multiple projects simultaneously while meeting deadlines.
Directed account management and customer training on company technical software and tools for new accounts and new users.

Summary