WOODMYLOVE JOSEPH YAHUA
Framingham,MA
Summary
I have played football and was captain and played varsity soccer in freshman and was class president for senior year
Overview
1
1
Certification
5
5
years of professional experience
Work History
FOH Team Member
Wonder
06.2026 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with team members to ensure efficient front-of-house operations.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Trained new employees on service protocols and company standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
Crew Leader
AMC
04.2022 - 07.2026
- Customer Service Leadership - Delivered high-quality guest service by resolving issues quickly, maintaining a positive theater environment, and supporting front-of-house operations.
- Employee Training - Trained new hires on AMC standards, safety procedures, food service workflows, and customer interaction techniques.
- Ushering Operations - Managed auditorium checks, seating flow, cleanliness, and guest assistance during peak showtimes.
- Food Delivery & Expo - Coordinated food running and expo duties, ensuring accurate order assembly, timely delivery, and smooth kitchen-to-guest communication.
- Maintenance & Repairs - Performed hands-on maintenance including fixing broken seats, appliances, and equipment to maintain a safe and functional theater environment.
- Cross-Department Support - Stepped into multiple roles beyond job description to support operations, reduce downtime, and maintain service quality.
- High-Responsibility Workload - Took on responsibilities exceeding pay grade and role expectations, demonstrating reliability, initiative, and leadership.
- Separations Reason
- Unequal promotion opportunities
- Being given more responsibilities without recognition
- Being relied on heavily but not advanced
- New hires jumping ahead in rank or pay
- Leadership roles given to people who haven’t earned them
Cashier
HOME DEPOT
04.2023 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Facilitated customer support for product inquiries and purchase choices to elevate satisfaction.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Trained new cashiers on operational procedures and customer service standards.
Personal Shopper & Multi-Department
Walmart
07.2021 - 03.2022
- Associate - Navigated the store and stockroom to gather all items requested by customers, ensuring fast and accurate fulfillment.
- Provided cross-department support in Electrical and at the registers, delivering knowledgeable assistance and maintaining excellent customer service standards.
Education
ELECTRICAL -
Keefe Technical
750 Winter St, Framingham, MA 01702No Degree - Management
Framingham state university
Framingham, MAHigh School Diploma -
KEEFE TECHNICAL HIGH SCHOOL
Framingham, MA06.2023
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
Certification
- Class President Certification - Recognized for leadership, student representation, event coordination, and peer guidance.
- Football Captain Recognition - Earned captain status for teamwork, discipline, motivation, and on-field leadership.
- Athletic Participation Certificate — Awarded for active involvement in soccer and track & field, demonstrating endurance, teamwork, and competitive performance.
PUBLICATIONS
- Leadership & Teamwork Reflection Notes Wrote personal reflections and team-building notes as part of class leadership and athletic captain responsibilities.
- Athletic Experience Summary Documented soccer and track & field experiences focusing on discipline, teamwork, and performance improvement.
- Community Engagement Contributions Provided written input for school events, team coordination, and student activities.
Timeline
FOH Team Member
Wonder
06.2026 - Current
Cashier
HOME DEPOT
04.2023 - 07.2023
Crew Leader
AMC
04.2022 - 07.2026
Personal Shopper & Multi-Department
Walmart
07.2021 - 03.2022
ELECTRICAL -
Keefe Technical
No Degree - Management
Framingham state university
High School Diploma -
KEEFE TECHNICAL HIGH SCHOOL