Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wossenyelesh Lakew

Titusville,FL

Summary

Dynamic leader with proven expertise in team supervision and problem-solving, honed at Starbucks and other notable companies. Excelled in employee training and operations management, enhancing team efficiency and customer satisfaction. Skilled in strategic planning and workplace safety, achieving significant improvements in operational workflows and staff motivation.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.

Supervisor

HellermannTyton
05.2017 - 06.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Sales Associate

Ross Dress For Less
12.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Biology

University of Central Florida
Orlando, FL
11.2024

Skills

  • Team Supervision
  • Team motivation
  • Problem-Solving
  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Safety understanding
  • Operations Management
  • Strategic Planning

Timeline

Shift Supervisor

Starbucks
11.2018 - Current

Supervisor

HellermannTyton
05.2017 - 06.2018

Sales Associate

Ross Dress For Less
12.2016 - 01.2017

Bachelor of Science - Biology

University of Central Florida

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Wossenyelesh Lakew