Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Wrakkim Johnson

Georgetown,TX

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

12
12
years of professional experience

Work History

Warehouse Worker

Amazon
08.2022 - Current
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed general housekeeping and cleaning tasks.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Administration Officer

Johnson Brothers Liquor Company
06.2021 - 08.2022
  • Processed purchase orders, service contracts and financial reports.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.
  • Managed daily payment processing and drafted related financial documents.
  • Monitored and updated employee database and managed scheduling for team.
  • Produced detailed reports to track trends and keep senior management informed.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Interpreted management directives to define and document administrative staff processes.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Implemented improved processes for data extraction with less errors and faster processing.
  • Improved operations through schedule management of board meetings, travel itineraries and agenda plans.
  • Coached employees through day-to-day work and complex problems.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Drove workflow improvements by streamlining processes.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Store Manager

Sprint
12.2017 - 09.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Support Manager

Walmart
08.2009 - 07.2017
  • Established and implemented effective training programs to maximize team performance
  • Monitored employee and customer interactions to assess quality of service
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements
  • Established succession planning by training and mentoring 14 associates into leadership positions
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established and implemented training programs to maximize team performance.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.

Education

High School Diploma -

Roseville Area Senior High School
Roseville, MN

Associate Of Science - Autobody Technology

Dunwoody College of Technology
Minneapolis, MN
11.2015

Skills

  • Result interpretation
  • POS systems
  • Practice management
  • Strategic planning
  • Meeting preparation
  • Customer service excellence
  • Employee orientation
  • Display setup
  • Recruitment and retention strategies
  • Scheduling
  • Business development
  • Staff Meetings
  • Operational Efficiency
  • Inquiry Requests
  • Accounts Payable and Receivable
  • Office Supplies and Inventory
  • Document Control
  • Human Resources Department Processes
  • HR Metrics
  • Database Administration
  • Employee Timesheet Processing
  • Termination Processing
  • Crime Detection
  • Equipment Orientations
  • Wages and Salary
  • Call Forwarding
  • Microsoft Applications
  • Training Program Implementation
  • Appointment Booking
  • Material Preparation
  • Training Initiatives
  • Letters and Documentation
  • Administrative Arrangements
  • Motivational Leadership
  • Corrective Actions
  • Risk Identification
  • HR Support
  • Quality Production
  • Inventory Organization
  • Pallet Jacks
  • Operations Support
  • Microsoft Word
  • Assembly and Production
  • Loading and Unloading
  • Material Safety Data Sheet
  • Forklift Operation
  • Rubber Mallets
  • Order Picking and Processing
  • Inventory Management
  • Shipping and Receiving
  • Safety Protocols
  • General Housekeeping
  • Cycle Counts
  • Heavy Lifting
  • Safety Training
  • Punctual and Dependable
  • Self-Motivated and Disciplined
  • Stocking and Replenishing
  • Hand Scanning
  • Forklift Safety and Operation
  • Email Etiquette

Timeline

Warehouse Worker

Amazon
08.2022 - Current

Administration Officer

Johnson Brothers Liquor Company
06.2021 - 08.2022

Store Manager

Sprint
12.2017 - 09.2020

Support Manager

Walmart
08.2009 - 07.2017

High School Diploma -

Roseville Area Senior High School

Associate Of Science - Autobody Technology

Dunwoody College of Technology

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