Wraylynn Sheppard
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated eager to apply time management and organizational skills in various environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Room Attendant
Bellagio Hotel and Casino
Las Vegas, NV
12.2023 - Current
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Responded to guest inquiries regarding dining options, transportation or recreational activities.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Delivered extra linens, paper products and toiletries to guests.
- Inspected all assigned areas for cleanliness, safety hazards, damages or maintenance issues.
Caregiver
Aspen Care
Las Vegas
01.2022 - 07.2022
- Meal Prep, Changing Diapers of clients, Reminding clients to take Meds, Helping clients grocery shop, Taking clients to doctor appointments, Going for walks with the client, Making clients feel safe and secure, helping the client get out the bed, helping clients use the bathroom, Helping clients make doctor appointments
CSR - Customer Service Representative (work From Home)
Zillow
Las Vegas, NV
09.2021 - 03.2022
- Helping customers find their dream homes, Helping look up property for customers, Connecting customers to real estate agents, Problem-solving, Automating calls, Transferring customers
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Warehouse Associate
Amazon Fulfilment Center
BM
08.2020 - 01.2021
- Stack and pile boxes, Check and make sure boxes are damage free, Close detail to instructions, Make sure conveyors are working properly, Maintain a database of boxes, verifying items in boxes or totes are correct, Scanning totes to make sure the amount of items are correct, Placing boxes and totes on moving equipment, Labeling boxes, Problem Solving, Check for broken items, Inventory control assessments
Customer Service Representative
VRI Interviewing
Las Vegas
01.2019 - 12.2020
- Outbound calls, Surveys, Manage Account inquiries, Build Client Relationships, Verify and Process Payments, Utilize Software, Databases, scripts, and tools appropriately, Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Housekeeping
Primm Valley (Housekeeping 1 year)
Las Vegas, NV
02.2019 - 03.2020
- Dusting, Notify superiors on any damages, deficits and disturbances, Keeping facilities and common areas clean and maintained, Vacuuming, sweeping, and mopping floors, Cleaning and stocking restrooms, Cleaning up spills with appropriate equipment, Notifying managers of necessary repairs, Collecting and disposing of trash, Assisting guests when necessary, Ability to maintain a professional appearance and interact positively with hotel guests, Hard worker, Ability to manage your time efficiently, Work well unsupervised
Warehouse Associate/ Mover/pack and Pick
04.2018 - 01.2019
- Pack and picking boxes, Inventorying customers belongings, Calling out to customers about their product, Negotiate with clients to resolve accounts, and earn clients trust, Loading and unloading trucks, Vowting, Military moves, Army moves
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2018
Skills
- Customer service
- Load & unload
- Databases
- Safety Awareness
- Front Desk Communications
- Safety Procedures
- Documentation
- Guest Relations
- Work Prioritization
- Housekeeping
- Chemicals Disposal
- Professional Appearance
Certification
- Permit
- CPR Certification
- First Aid Certification
- BLS Certification
Timeline
Guest Room Attendant
Bellagio Hotel and Casino
12.2023 - Current
Caregiver
Aspen Care
01.2022 - 07.2022
CSR - Customer Service Representative (work From Home)
Zillow
09.2021 - 03.2022
Warehouse Associate
Amazon Fulfilment Center
08.2020 - 01.2021
Housekeeping
Primm Valley (Housekeeping 1 year)
02.2019 - 03.2020
Customer Service Representative
VRI Interviewing
01.2019 - 12.2020
Warehouse Associate/ Mover/pack and Pick
04.2018 - 01.2019
High School Diploma -
Penn Foster Career School
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