Wrayna Davis
Indianapolis,IN
Summary
Dynamic versatile worker with a strong focus on workplace safety and team performance. Expert in conflict resolution and decision-making, I successfully have had my share of different work environments, and I have proven myself up to any task!
Overview
8
8
years of professional experience
Work History
Child Welfare Shift Lead
YSS
Mason City, IA
12.2022 - 12.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
CNA
Good Shepherd Rehabilitation Hospital
Mason City
04.2018 - 01.2019
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Call Center Representative
Temp Agency
Mason City
01.2017 - 03.2018
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
CMA - Healthcare
Ivy Tech Community College of Indiana
Indianapolis, INCNA -
Iowa Central Community College
Fort Dodge, Iowa12.2017
GED -
Apple Valley Community College
Clarinda, IA09.2012
Skills
- Customer service focus
- Guest service
- Workplace safety
- Conflict resolution
- Work delegation
- Daily reporting
- Shift leadership
- Decision-making capacity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- MED Manager.
- CPR Certification.
- Computer literacy.
Timeline
Child Welfare Shift Lead
YSS
12.2022 - 12.2024
CNA
Good Shepherd Rehabilitation Hospital
04.2018 - 01.2019
Call Center Representative
Temp Agency
01.2017 - 03.2018
CMA - Healthcare
Ivy Tech Community College of Indiana
CNA -
Iowa Central Community College
GED -
Apple Valley Community College