WREN ROBINSON
Boulder,CO
Summary
Adept in enhancing customer experiences and streamlining payment transactions, I excelled at Angel Fire Resort by spearheading cleanliness initiatives and mastering POS systems. My tenure at Sol Foods Cafe and Market further honed my leadership in sales management and training, demonstrating a blend of exceptional customer service and proficient cash register operation. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
LEAD BARISTA
Sol Foods Cafe and Market
09.2023 - 08.2024
- Participated in regular meetings with managers discussing upcoming promotions or events
- Created weekly reports detailing sales figures, waste reduction goals and employee performance metrics
- Managed opening, closing procedures including setting up, breaking down workstations
- Maintained a positive atmosphere in the cafe by creating an inviting environment for customers
- Utilized customer service skills to efficiently handle customer inquiries and complaints
- Trained other baristas on proper use of coffee machines and tools as well as latte art techniques
- Kept accurate records of sales transactions and cash register operations
- Trained baristas to continually improve guest experiences
- Utilized cash register or POS system to receive and process payments.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
TICKET CASHIER
Angel Fire Resort
05.2023 - 09.2023
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Handled customer complaints and inquiries in a courteous and efficient manner
- Counted and balanced cash drawer at the beginning and end of each shift
- Operated the POS system efficiently to ensure accurate transactions.
RESTAURANT BUSSER
The Love Apple
08.2021 - 08.2022
- Performed side work duties including sweeping floors, stocking glasses, refilling condiment containers
- Removed plates and glasses from tables after meals
- Cleaned spills promptly to prevent slips and falls in the restaurant
- Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant
- Assisted in training new bussers on proper procedures for setting up tables
- Communicated guest requests to the server immediately
- Maintained a friendly, cheerful and courteous demeanor at all times
- Greeted customers upon arrival to ensure their satisfaction with seating arrangements.
Education
Bachelor of Arts - Integrated Physiology
University of Colorado At Boulder
Boulder, CO05.2027
Skills
- Cash Register Operation
- Payment Processing
- Payment Collection
- POS Systems
- Customer Service
- Order Taking
- Adaptability to Change
- Espresso preparation
- Cleanliness standards
- Menu Memorization
References
References available upon request
Timeline
LEAD BARISTA
Sol Foods Cafe and Market
09.2023 - 08.2024
TICKET CASHIER
Angel Fire Resort
05.2023 - 09.2023
RESTAURANT BUSSER
The Love Apple
08.2021 - 08.2022
Bachelor of Arts - Integrated Physiology
University of Colorado At Boulder
Similar Profiles
Marco A ViñasMarco A Viñas
Assistant Store Manager at Del Sol MarketAssistant Store Manager at Del Sol Market
Issac SaldanaIssac Saldana
Butcher at El Sol MarketButcher at El Sol Market
Veronica Castro De RiveraVeronica Castro De Rivera
Food Service Worker at El Sol MarketFood Service Worker at El Sol Market