Wren Unger
Johns Creek,GA
Summary
Dedicated sustainability professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Business Channel Director
Rubicon Technologies
03.2020 - Current
- Manage team of 5 Key Account Managers, 5 Customer Service Associates, 1 Data Analyst and off-shore call center team of 5
- Responsible for execution of client contracts including meeting SLAs and negotiating contract renewals.
- Sought opportunity for share of wallet growth within existing book of business.
- Fostered new client sales through existing client divestitures.
- Generation of annual budgets for portfolio of 75 customers and management of P&L for the vertical with topline revenue of $29M.
Key Account Manager
Rubicon Technologies
03.2014 - 03.2020
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Vendor Analyst
Rubicon Technologies
03.2013 - 03.2014
- Executed bid events in response to new and existing client RFPs and ad-hoc requests.
- Managed relationships with existing vendor network and sought out new vendors to ensure coverage across the US.
Education
Associate of Arts -
Gwinnett Technical College
Lawrenceville, GASkills
- Contract Negotiation
- Business Administration
- Contract Management
- Project Coordination
- Staff Development
- Project Management
Timeline
Business Channel Director
Rubicon Technologies
03.2020 - Current
Key Account Manager
Rubicon Technologies
03.2014 - 03.2020
Vendor Analyst
Rubicon Technologies
03.2013 - 03.2014
Associate of Arts -
Gwinnett Technical College
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