W. Sebastian Listur
Atlanta,GA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Delta Air Lines
07.2023 - Current
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Motivated and trained employees to maximize team productivity.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
Customer Experience Specialist
Delta Air Lines
04.2022 - Current
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Delivered prompt service to prioritize customer needs.
General Manager
Tijuana Joe's Cantina
02.2018 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated strong organizational and time management skills while managing multiple projects.
VIP Host
Live Nation
04.2014 - 02.2018
- Attended to each patron in a methodical fashion in order to guarantee their overall satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Actively participated in ongoing training programs for continuous improvement in service delivery, enhancing guest satisfaction.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Interpreter
Transperfect Remote Interpreting
02.2016 - 09.2016
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Assisted foreign language-speaking clients with inquiries.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Bachelor of Science - Commerce And Business Administration
University of Alabama
Tuscaloosa, AL12.2013
Skills
- Business Management
- Problem-Solving
- Team Development
- Leadership
- Market Research
- Customer Experience
- Customer Engagement
- Attention to Detail
- Audience Targeting
- Cross-Collaboration
- Global Business
- Brand Marketing
- Digital Advertising
- Customer Insights
- Social Media Marketing
- Risk Mitigation
Languages
Spanish
Native or Bilingual
French
Full Professional
Mandarin
Limited Working
Timeline
Operations Specialist
Delta Air Lines
07.2023 - Current
Customer Experience Specialist
Delta Air Lines
04.2022 - Current
General Manager
Tijuana Joe's Cantina
02.2018 - Current
Interpreter
Transperfect Remote Interpreting
02.2016 - 09.2016
VIP Host
Live Nation
04.2014 - 02.2018
Bachelor of Science - Commerce And Business Administration
University of Alabama
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