WUT YEE MYO
Daly City,CA
Summary
Dynamic retail leader with proven success at WHSmith North America, excelling in inventory management and team leadership. Developed strategies that boosted sales and enhanced store performance. Adept at training staff and optimizing operations, ensuring a high standard of customer service and operational excellence.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Co-Manager
WHSmith North America
San Francisco International Airport, CA
06.2025 - Current
- Managing four different stores.
- Created strategies to increase sales and improve overall store performance.
- Performed daily audits of registers to ensure the accuracy of financial records.
- Optimized staffing levels according to peak business hours, and special events.
- Lead the sales culture by demonstrating, encouraging, and developing all direct reports.
- Open and close the store.
- Maintain well-documented financial controls, maintain a clean and orderly store environment, and serve as an appropriate role model to all sales staff, etc.
- Provide input in the CSA/Stock and Leads' review process, and must meet deadlines accordingly.
- Communicate with AGM Operations regarding fit, popularity, sell-through, etc., of merchandise.
- Understand and utilize all store software systems, such as WebIM and Storeforce, etc.
- Have a full understanding of, and responsibility for, all KPI targets.
- Managed store inventory, ordering supplies when needed.
- Trained staff on the proper use of POS systems for accurate transaction processing.
Sales Lead
WHSmith North America
San Francisco International Airport, CA
01.2025 - 06.2025
- Greets and assists customers throughout their shopping experience.
- Maximizes sales by suggesting products and up-selling when appropriate.
- Remains knowledgeable of the store's merchandise and current promotions.
- Trains store associates on daily operations and best sales practices.
- Ensures cleanliness and upkeep of the store; maintains store displays and merchandise.
- Replenishes backstock, ensuring appropriate levels of merchandise on the floor.
- Conducts markdowns of merchandise as instructed.
- Performs opening/closing duties, including securing cash registers and store security.
- Communicates customer complaints and inventory concerns to management in a timely manner.
- Oversees the opening and closing of the store.
- Resolves employee conflict and escalates to upper management as appropriate.
- Counts cash drawers, completes deposit slips, closes registers, and completes required documentation.
Sales Associate
UNIQLO
San Francisco, CA
05.2024 - 11.2024
- Delivered exceptional customer service by understanding needs, recommending products, and closing sales.
- Consistently met and exceeded sales goals while upholding brand and operational standards.
- Proactively addressed customer needs following the Uniqlo service standard.
- Supported management in resolving store issues and executing special projects.
- Provided in-depth product and brand knowledge to enhance customer experience.
Distribution Operation Assistant
Dai-ichi Life Insurance Myanmar
Yangon, Myanmar
03.2020 - 02.2024
- Developed and automated reporting systems for sales targets, performance tracking, and incentive calculations to support the sales force.
- Implemented projects to enhance distribution compensation and records systems, ensuring alignment with requirements and system capabilities.
- Established workflows and procedures to maintain high operational standards and compliance with internal audits and company guidelines.
- Supported distribution operations across records, compensation, reporting, and training functions.
Internal Auditor
AYA Sompo Insurance Co. Ltd.
Yangon, Myanmar
10.2016 - 12.2019
- Assessed and quantified risks, ensuring policies and procedures for risk management and claim settlement were adequate.
- Completed operational audits promptly, delivering accurate reports to the finance department.
- Supervised the auditing process and provided accurate risk analysis to the Head of Internal Audit.
- Audited general and life insurance products, including Core System checks.
Education
BBA - Business Administration
Yangon University of Economics
Myanmar02.2016
Skills
- Inventory management
- Purchasing and ordering stocks
- Problem-solving skills
- Multi-tasking strength
- Customer service
- Time management abilities
- Staff management
- Team leadership
- Decision making
- Staff training and development
- scheduling and coordinating
Certification
SERV Safe California Food Handler Assessment
Languages
- English
- Burmese
Timeline
Co-Manager
WHSmith North America
06.2025 - Current
Sales Lead
WHSmith North America
01.2025 - 06.2025
Sales Associate
UNIQLO
05.2024 - 11.2024
Distribution Operation Assistant
Dai-ichi Life Insurance Myanmar
03.2020 - 02.2024
Internal Auditor
AYA Sompo Insurance Co. Ltd.
10.2016 - 12.2019
BBA - Business Administration
Yangon University of Economics