Wendy Velez
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Botanas Los Brothers
Fort Worth, TX
12.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Doll Lashes Cosmetics
Fort Worth, TX
08.2021 - 12.2023
- Maintained a clean and sanitary work area in accordance with health regulations.
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Educated customers on proper usage of skincare products for optimal results.
- Promoted sales events and product launches to customers.
Education
High School Diploma -
LPCA
Mesquite, TX05-2025
Skills
- Record preparation
- Bilingual
- Report Generation
- Complaint resolution
Timeline
Customer Service Representative
Botanas Los Brothers
12.2023 - Current
Customer Service Representative
Doll Lashes Cosmetics
08.2021 - 12.2023
High School Diploma -
LPCA
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