Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

Wyatt Walters

Newark,NJ

Summary

Seasoned IT professional with a track record in technical support and system administration. Recognized for reliable problem-solving and effective issue resolution in fast-paced team environments. Dedicated to utilizing technical skills and collaborative efforts to enhance operational success and efficiency. Poised for leadership roles with emphasis on strategic vision, operational excellence, and driving growth through team collaboration. Proficient in financial management, strategic planning, and stakeholder engagement. Skilled in managing client accounts and enhancing client satisfaction with tailored solutions. Demonstrates strong communication skills and problem-solving abilities within team-oriented environments.

Overview

12
12
years of professional experience

Work History

Field Travel IT Service Technician

Patterson Technology Services
09.2018 - 02.2024
  • Diagnosed and repaired technical issues in hardware and software systems.
  • Installed, maintained, and upgraded computer systems across multiple corporations to enhance user experience.
  • Conducted regular system audits to identify vulnerabilities and implement necessary updates for security compliance.
  • Developed and documented IT procedures to improve operational efficiency and streamline support processes.
  • Mentored junior technicians in troubleshooting techniques, fostering a collaborative learning environment.
  • Managed inventory of IT equipment, ensuring timely procurement and disposal in alignment with company policies.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and speakers.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Completed field orders and assisted with companies such as Hilton, Insight, Walgreens Pharmacy, O’Reilly’s Auto Parts, Harbor Freight Tools, Kohls, Extended Stay America, McDonalds, Chicken Salad Chick, Walmart, Target, Alabama Department of Transportation, MSpark, Verizon, City Gear, Hibbett Sports, Family Dollar, Game Stop, Retail Tech, TRCA, Crestwood Medical Center, State Farm, Jason’s Deli, Synovus Bank, PNC Bank, Valley National Bank, and Starbucks.

Door to Door Sales Agent

Charter Spectrum
02.2019 - 11.2019
  • Conducted market research to identify potential sales opportunities and target demographics.
  • Boosted revenue growth with effective time management, prioritizing high-potential customers during daily sales routes.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Presented tailored service packages based on individual customer needs and preferences.
  • Collaborated with team members to strategize sales approaches and improve outreach effectiveness.
  • Demonstrated adaptability by quickly learning new products and industry trends for informed selling.
  • Analyzed customer feedback to refine sales techniques and enhance service delivery quality.
  • Led initiatives to increase brand awareness within local communities through door-to-door engagement efforts.
  • Improved efficiency in tracking leads by implementing an organized system to manage prospect lists, appointments, and completed transactions.
  • Enhanced customer satisfaction by addressing concerns, resolving issues, and providing exceptional follow-up service.
  • Strengthened brand image by consistently representing the company in a professional and courteous manner throughout all interactions.
  • Cultivated trust between clients and the company through honest representation of products/services while addressing any concerns or misconceptions promptly.
  • Optimized sales performance through diligent preparation, extensive product knowledge, and effective presentation skills during door-to-door engagements.
  • Fostered long-term relationships with clients, leading to increased repeat business and referrals from satisfied customers.
  • Assisted in team training initiatives, sharing best practices and proven strategies for successful door-to-door selling techniques.
  • Achieved sales targets through skillful persuasion techniques and thorough knowledge of products and services.
  • Maximized conversion rates by employing active listening skills to identify customer needs before offering tailored solutions.
  • Managed approximately 45 incoming calls, emails and faxes per day from customers.

Construction/Lead IT Technician

Adams Construction & Associates, Inc.
02.2017 - 11.2017
  • Maintaining network security and stability, repair computers from viruses, update systems, maintaining the company's website and I was the head of the IT department.
  • Troubleshot hardware and software issues to ensure minimal downtime for construction projects.
  • Managed approximately 20 incoming calls, emails and faxes per day from customers.
  • Provided technical support and training to staff on various IT systems and software applications.
  • Maintained office PCs, networks and mobile devices.
  • Operated heavy machinery, ensuring compliance with safety standards and regulations.
  • Maintained tools and equipment, ensuring functionality and adherence to safety practices.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.

Customer Service Chat

Afni, Inc.
11.2016 - 01.2017
  • Worked effectively in fast-paced environments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed approximately 300 incoming calls, emails and faxes per day from customers.

Senior CEO/IT Technician/Account Specialist

Wyatt's PC Repair Service
11.2011 - 01.2017
  • Developed and implemented strategic initiatives to drive company growth and market expansion.
  • Directed organizational strategy, aligning goals with operational execution to enhance overall performance.
  • Cultivated relationships with stakeholders, fostering collaboration and support for strategic initiatives.
  • Implemented performance metrics to assess program effectiveness, facilitating data-driven decision-making processes.
  • Developed training programs for staff, enhancing skillsets and improving team productivity across departments.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
  • Cultivated partnerships with key stakeholders to strengthen business relationships and support strategic objectives.
  • Oversaw financial planning, budgeting, and forecasting to ensure fiscal responsibility and profitability.
  • Analyzed market trends to identify new opportunities and inform product development strategies.
  • Directed organizational change efforts, fostering a culture of innovation and continuous improvement.
  • Mentored senior management team, enhancing leadership skills and promoting succession planning initiatives.
  • Established performance metrics to assess organizational effectiveness and guide decision-making processes.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Managed inventory of IT equipment, ensuring timely procurement and disposal in alignment with district policies.
  • Conducted regular system audits to identify vulnerabilities and implement necessary updates for security compliance.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed client accounts, ensuring timely communication and support.
  • Developed strong relationships with clients, enhancing customer satisfaction and retention.
  • Analyzed account performance metrics to identify improvement opportunities.
  • Collaborated with cross-functional teams to streamline account management processes.
  • Provided training and guidance to junior staff on best practices in account servicing.
  • Resolved complex client issues through effective problem-solving and negotiation skills.
  • Implemented strategic initiatives resulting in increased efficiency in account operations.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
  • Analyzed financial data and generated accurate, insightful reports for management.
  • Enhanced revenue growth, identifying upsell and cross-sell opportunities within existing client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Recorded accurate and efficient records in customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed approximately 52 incoming calls, emails and faxes per day from customers.

IT Technician

Tallapoosa County Schools
05.2016 - 12.2016
  • Installed and configured hardware and software for educational technology systems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
  • Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
  • Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
  • Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
  • Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
  • Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
  • Increased user satisfaction through development and implementation of user feedback system for IT services.
  • Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
  • Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
  • Improved team productivity by leading weekly training sessions on new technologies and best practices.
  • Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Developed and implemented preventive maintenance procedures.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Provided technical support to staff and students, resolving issues efficiently.
  • Conducted regular maintenance on IT infrastructure to ensure optimal performance.
  • Collaborated with educators to integrate technology into classroom environments.
  • Trained staff on new software applications and troubleshooting techniques.
  • Developed documentation for IT procedures and best practices to enhance user knowledge.
  • Implemented network security measures to protect sensitive student information.
  • Oversaw inventory management of IT equipment, ensuring availability for educational needs.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
  • Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
  • Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
  • Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
  • Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
  • Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
  • Managed approximately 20 incoming calls, emails and faxes per day from service tickets.

IT Consultant/Technician

Reeltown High School
01.2016 - 05.2016
  • Implemented data-driven solutions to improve student information systems and operational efficiency.
  • Led IT strategy development to enhance educational technology integration across curriculum.
  • Collaborated with faculty to identify technology needs, ensuring alignment with instructional goals.
  • Developed comprehensive IT policies and procedures to ensure compliance and security standards were met.
  • Conducted regular assessments of IT infrastructure, recommending improvements for system reliability and performance.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
  • Managed approximately 100 incoming calls, emails and faxes per day from service tickets.

Education

IT Support Professional -

Google IT Support Professional
Mountain View, California
02.2021

Analytics Certification -

Google
Mountain View, California
04.2017

NWSysComp - CompTIA A+ Certified IT Professional -

Edward Bell Career Technical Center
Camp Hill, Alabama
05.2016

Network+ Certified -

CompTIA
Downers Grove, Illinois
05.2016

Diploma -

Reeltown High School
Notasulga, Alabama
05.2016

AdWords Certification -

Google
Mountain View, California
10.2016

Mobile Advertising Certification -

Google
Mountain View, California
10.2016

Introduction to Windows Server -

EdX
Cambridge, Massachusetts
11.2015

Computer and Hacking Forensics -

Cybrary.IT
Greenbelt, Maryland
12.2015

Skills

  • Information systems knowledge
  • Technical computer repair
  • Proficient in Microsoft Word
  • Proficient in Microsoft PowerPoint
  • Excel proficiency
  • Proficient in Microsoft Groove
  • Database management expertise
  • Tablet servicing
  • Mobile device repair
  • VoIP technology expertise
  • Web accessibility
  • Understanding of OSI model
  • WHMCS management
  • Experienced with SchoolDude software
  • OsTicket management
  • Proficient in QuickBooks
  • System optimization
  • Experience with VeriSign services
  • ADP payroll management
  • Proficient in Acrobat
  • Zenefits expertise
  • Customer service assistance
  • Real-time assistance
  • Sage accounting expertise
  • Experienced with SugarCRM
  • Data recovery expertise
  • Disk sanitization proficiency
  • PassNow application expertise
  • Experience with database administration tools
  • Antivirus software proficiency
  • OPNsense configuration
  • Experience with Cradlepoint technology
  • Experience with NCR software
  • Forensic autopsy expertise
  • GIMP software experience
  • Proficient in remote support software
  • Remote console administration
  • Content management system expertise
  • Computer imaging expertise
  • Leadership management
  • Customer engagement
  • Customer relationship management
  • Human resources coordination
  • Efficiency optimization
  • Strategic development initiatives
  • Analytical decision maker
  • Sales strategy development
  • Work order coordination
  • Proficient in billing software
  • Social media management
  • Data record management
  • Digital advertising
  • Establishing strategic relationships
  • Proficient in IPv4 protocols
  • IPv6 implementation
  • Virtual private network management
  • Cisco networking expertise
  • D-Link networking expertise
  • ZyXEL networking expertise
  • Hewlett-Packard expertise
  • HUB management
  • Switches
  • Network segmentation skills
  • Network configuration management
  • Network configuration via command line
  • Proficient in cable certification testing
  • Network transition management
  • OS configuration expertise
  • Skilled in legacy and current Windows environments
  • Proficient in Linux distributions
  • Experience with Macintosh systems
  • Experienced with Microsoft DOS commands
  • Front-end and back-end development
  • Java programming
  • C development
  • Web development using HTML
  • Database management with MySQL
  • CPanel administration
  • Database management with PHPMyAdmin
  • SSL implementation
  • Proficient in command line interface
  • PowerShell scripting
  • SEO strategy development
  • WordPress development
  • Joomla content management
  • Mobile OS proficiency
  • IOS development
  • Proficient in Android 12, 13, and 14
  • Proficient in conveying information clearly
  • Understanding of product features
  • Optimistic language proficiency
  • Performance skills
  • Effective time management
  • Proficient in resolving disagreements
  • Strong notation clarity
  • Active listening skills
  • Effective organizational skills
  • Rapid learner
  • Critical thinking abilities
  • Performance enhancement expertise
  • Operational efficiency expertise
  • Compassionate communication
  • Effective patience
  • Detail-oriented focus
  • Flexible problem-solving
  • Inclusive practices
  • Mindfulness techniques
  • Self-driven approach
  • Strong intuitive judgment
  • Collaborative teamwork
  • Strategic issue analysis
  • Installation and repair
  • Preventive Maintenance
  • Customer service
  • Flexible and adaptable
  • Documentation and reporting
  • Inventory management
  • Project management
  • Software configuration
  • System upgrades
  • Organizational skills
  • Remote support
  • System administration
  • Network maintenance
  • Application installations
  • Wireless networking
  • IT documentation
  • IT asset management
  • Network security
  • Mobile device management
  • Operating system management
  • Help desk management
  • Peripheral repair
  • Remote technical support
  • Technical issues analysis
  • Hardware and software configuration
  • Attention to detail
  • Hardware configuration
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Corporate governance
  • Executive presence
  • Talent development
  • Financial acumen
  • Global perspective
  • Crisis management
  • Negotiation
  • Leadership and people development
  • Operations management
  • Business administration
  • Marketing and advertising
  • Employee motivation and performance
  • Business development
  • Business planning
  • Executive leadership
  • Sales growth
  • Operational efficiency
  • New business development
  • Account management
  • Policies and procedures
  • Staff management
  • Effective communicator and public speaker
  • Digital transformation
  • Consulting
  • Budget planning
  • Profit and loss management
  • Organizational development
  • Process improvement
  • Intuit quickbooks
  • Policy development
  • Systems organization
  • Turnaround management
  • Financial management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of five in the development of WPCRS and WMAC systems.
  • Resolved product issue through consumer testing.
  • Supervised team of eight staff members.
  • Documented and resolved off-centered reset button which led to a endless device reset.
  • Achieved recovering clients photos and videos by introducing recovery suites for gaining infected files to repair/restore.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Door to Door Sales Agent

Charter Spectrum
02.2019 - 11.2019

Field Travel IT Service Technician

Patterson Technology Services
09.2018 - 02.2024

Construction/Lead IT Technician

Adams Construction & Associates, Inc.
02.2017 - 11.2017

Customer Service Chat

Afni, Inc.
11.2016 - 01.2017

IT Technician

Tallapoosa County Schools
05.2016 - 12.2016

IT Consultant/Technician

Reeltown High School
01.2016 - 05.2016

Senior CEO/IT Technician/Account Specialist

Wyatt's PC Repair Service
11.2011 - 01.2017

IT Support Professional -

Google IT Support Professional

Analytics Certification -

Google

NWSysComp - CompTIA A+ Certified IT Professional -

Edward Bell Career Technical Center

Network+ Certified -

CompTIA

Diploma -

Reeltown High School

AdWords Certification -

Google

Mobile Advertising Certification -

Google

Introduction to Windows Server -

EdX

Computer and Hacking Forensics -

Cybrary.IT

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