Hi, I’m
Wyatt Conro
Nampa,ID
Summary
Strategic and self-driven professional with a strong background in digital customer support, marketing execution, and cross-platform engagement. Known for leading by example, fostering team collaboration, and resolving complex challenges with precision and empathy. Adept at navigating fast-paced environments, driving retention, and delivering results through independent initiative, and hands-on leadership. Seeking to contribute these strengths to a dynamic organization where teamwork, innovation, and service excellence are valued.
Overview
11
years of professional experience
Work History
T-MobileMeridian, ID
Social Media Care Specialist
07.2023 - Current
Job overview
- Lead customer support efforts across Facebook, Instagram, and X, delivering personalized assistance on billing, account services, device orders, and promotional offers
- Resolve complex technical and network issues by collaborating with engineering and internal departments, ensuring seamless service recovery
- Take full ownership of customer satisfaction, guiding individuals through troubleshooting and account management with empathy and precision
- De-escalate high-stress interactions, restoring trust and loyalty through proactive communication and solution-oriented service
- Manage multiple customer threads simultaneously while maintaining brand voice and professionalism
- Utilize Atlas, Khoros, and Samson to document interactions, track resolutions, and uphold service excellence
DIRECTVBoise, ID
Customer Care Specialist – Retention Department
04.2021 - 10.2021
Job overview
- Retained customers by offering tailored solutions including discounts, promotions, and service adjustments
- Collaborated with team members to meet collective retention goals, contributing to department-wide performance metrics
- Maintained detailed records of account outcomes, ensuring compliance with company standards and retention benchmarks
Fast Auto & Payday LoanLakeside, CA
Sales Representative / Temporary Branch Manager
06.2019 - 06.2020
Job overview
- Managed full loan lifecycle from client onboarding to fund disbursement, ensuring regulatory compliance and financial accuracy
- Led branch operations during management transitions, overseeing audits, repossessions, and daily reconciliations
- Conducted over 200 outbound calls daily, driving sales, collections, and client retention through strategic outreach
- Executed in-person marketing campaigns to generate new business and strengthen community presence
Pier 1 ImportsSantee, CA
Supervisor
03.2019 - 05.2019
Job overview
- Oversaw daily store operations, including inventory management, cash handling, and staff coordination
- Supervised a team of 20 employees, ensuring sales goals and operational standards were consistently met
- Participated in hiring and training processes, contributing to team development and store performance
Panera BreadLa Mesa, CA
Management / Catering Sales Manager
03.2017 - 01.2019
Job overview
- Managed 40–50 employees weekly, delegating tasks and maintaining operational efficiency across shifts
- Led catering sales strategy, planning monthly goals and executing outreach to drive revenue growth
- Coordinated large-scale events with regional partners, ensuring timely delivery and client satisfaction
- Conducted in-person marketing and follow-up calls to expand client base and strengthen brand visibility
AALL CareSan Diego, CA
Certified Nursing Assistant (CNA)
04.2016 - 03.2017
Job overview
- Delivered compassionate in-home care to veterans and patients with dementia and AIDS
- Assisted with daily living activities, financial tasks, and appointment coordination
Panera BreadLa Mesa, CA
Associate Trainer
05.2014 - 04.2016
Job overview
- Trained new hires across multiple roles, ensuring adherence to company standards and operational excellence
- Supported front-of-house and back-of-house operations, maintaining quality and service consistency
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Science from Business Administration – Marketing Emphasis
01.2022
University Overview
- Graduated Summa Cum Laude
- GPA: 3.95
Grossmont Health Occupation CenterSantee, CA
CNA & HHA Certifications from CNA
01.2016
Foothill Christian High SchoolEl Cajon, CA
High School Diploma
01.2013
Skills
- Leadership and team development
- Digital customer engagement
- Marketing strategy and execution
- Conflict resolution
- Account management
- Sales operations and financial accuracy
- CRM proficiency
- Independent problem solving
- Social media management
- Marketing tools expertise
- Productivity and communication skills
- Customer experience enhancement
- Sales and operations management
Technical Skills
Salesforce, Atlas, Khoros, Samson, Facebook, Instagram, X (Twitter), Canva, Mailchimp, Microsoft Office Suite, Google Workspace, Slack, Zoom, Microsoft Teams, Troubleshooting, escalation management, retention strategy, digital engagement, POS systems, account reconciliation, outbound sales, service coordination
Timeline
Social Media Care Specialist
T-Mobile
07.2023 - Current
Customer Care Specialist – Retention Department
DIRECTV
04.2021 - 10.2021
Sales Representative / Temporary Branch Manager
Fast Auto & Payday Loan
06.2019 - 06.2020
Supervisor
Pier 1 Imports
03.2019 - 05.2019
Management / Catering Sales Manager
Panera Bread
03.2017 - 01.2019
Certified Nursing Assistant (CNA)
AALL Care
04.2016 - 03.2017
Associate Trainer
Panera Bread
05.2014 - 04.2016
Southern New Hampshire University
Bachelor of Science from Business Administration – Marketing Emphasis
Grossmont Health Occupation Center
CNA & HHA Certifications from CNA
Foothill Christian High School
High School Diploma
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