Wyatt Johnson
Durant,Oklahoma
Summary
Assistant Store Manager with a proven track record at Chicken Express. I have been managing this store for almost 10 years and in my time there I created innovative marketing plans and business flow improvements. Through these improvements and better systems of training staff and resolving customer disputes, the Durant Chicken Express location has been the #1 store (Gross Sales) in the entire franchise of over 250 locations in the country for over 4 years straight. I have great people skills, math and computer skills and a knack for leading people. I am looking for an opportunity to further my career in business management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Chicken Express
05.2015 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Business Management
Southeastern Oklahoma State University
Durant, OK05.2026
High School Diploma -
Silo High School
Durant, OK05.2017
Skills
- Operations Oversight
- Customer Relations
- Loss Prevention
- Stock management
- Business Development
- Microsoft Office Suite
- POS Systems
- Marketing and Promotions
Timeline
Assistant Store Manager
Chicken Express
05.2015 - Current
Business Management
Southeastern Oklahoma State University
High School Diploma -
Silo High School
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