Wyatt Johnson Jr.
Crown Point,IN
Summary
B2B sales and operations professional who builds new retail accounts, manages ongoing customer relationships, and coordinates end-to-end order fulfillment. Adds value through supplier negotiation, inventory control, and operational oversight in fast-paced retail environments. Led teams of 50+ and supported a $20 million location with a focus on efficiency, service, and sales growth.
Overview
11
11
years of professional experience
Work History
B2B Account Manager
Self-Employed
Crown Point, IN
10.2020 - 08.2026
- Managed the B2B sales process, including customer outreach, product presentations, pricing discussions, order processing, and ongoing account relationships.
- Prospected and acquired new business accounts by establishing relationships with local retailers, resulting in increased sales of mobile phone screen protectors.
- Coordinated product shipping and delivery to business customers, ensuring accurate order processing and achieving timely fulfillment.
- Managed day-to-day business operations, integrating new customer acquisition, supplier coordination, inventory management, and customer service.
- Sourced products through international wholesalers, negotiated pricing and purchasing terms, and coordinated supplier relationships to support product availability and profitability.
- Managed inventory operations, including receiving shipments, tracking product availability, organizing stock, and coordinating order fulfillment.
Operations Manager
Macys
Merrillville, Indiana
09.2015 - 10.2020
- Oversaw daily retail operations, ensuring operational efficiency, adherence to company policies, and execution of corporate standards to support store performance and customer satisfaction.
- Monitored key performance indicators (KPIs), including sales performance, labor productivity, inventory accuracy, and operational compliance, identifying improvement opportunities to enhance efficiency and meet business objectives.
- Coordinated workforce scheduling and labor allocation to align staffing levels with business demands, optimizing productivity and ensuring operational coverage.
- Led, trained, and coached associates to improve productivity, maintain service standards, and support departmental goals in a fast-paced retail environment.
- Managed inventory operations, including merchandise receiving, stock replenishment, inventory accuracy, and loss prevention procedures to maintain product availability and minimize shrink.
- Analyzed operational performance and identified process improvements to streamline workflows, ensure compliance, and enhance overall department efficiency.
- Collaborated with store leadership, merchandising, and sales teams to execute business initiatives, resolve operational issues, and support sales and customer experience objectives.
Education
Associate of Science - Business Administration
Indiana University, Bloomington
Bloomington, IN10-2026
Skills
- B2B Sales and Business Development
- Lead generation
- Client Relationship and Account Management
- Sales Negotiation & Closing
- Supplier Negotiation
- Domestic Supplier Coordination
- Order Fulfillment Coordination
- Inventory Management
- KPI monitoring
- Loss prevention
- Team Leadership & Employee Development
Timeline
B2B Account Manager
Self-Employed
10.2020 - 08.2026
Operations Manager
Macys
09.2015 - 10.2020
Associate of Science - Business Administration
Indiana University, Bloomington