Wyketa Bradley
Customer Service
New Orleans,LA
Summary
Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Shipt Shopper
Shipt
New Orleans, LA
06.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Picked quality and accurate items for multiple customer orders.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers 10 Worked with over 100 customers daily to fulfill specific [Type] orders according to customer needs and inventory availability
Delivery Driver
Asurion
New Orleans, LA
08.2020 - 07.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Server
B.B. KING Bar And Grill
New Orleans, LA
08.2018 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Driver
Lyft And Uber
New Orleans, LA
09.2017 - 03.2020
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Server
Fogo De Chao
New Orleans, LA
06.2016 - 07.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked IDs to verify ages and uphold Louisiana liquor laws
Shift Manager
Burger King
New Orleans, LA
06.2007 - 04.2016
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
High School Diploma -
Bonnabel Magnet Academy High School
Kenner, LA 04.2001 - 05.2005
Timeline
Delivery Driver
Asurion
08.2020 - 07.2021
Shipt Shopper
Shipt
06.2020 - Current
Server
B.B. KING Bar And Grill
08.2018 - 03.2020
Driver
Lyft And Uber
09.2017 - 03.2020
Server
Fogo De Chao
06.2016 - 07.2018
Shift Manager
Burger King
06.2007 - 04.2016
High School Diploma -
Bonnabel Magnet Academy High School
04.2001 - 05.2005
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