Rachelle Anderson
New Braunfels,TX
Summary
Dynamic professional with a proven track record at Mercury Insurance Co, where I led a claims processing team to enhance operational efficiency. Known for strong organization and attention to detail, I implemented training that improved staff knowledge and streamlined workflows, resulting in faster claim resolutions and increased customer satisfaction.
Professional shopper prepared for fast-paced environments, excelling in finding and delivering high-quality products. Known for reliability and adaptability, thriving in team settings and achieving customer satisfaction. Resourceful in navigating changing needs and maintaining strong organization and communication skills.
Overview
24
24
years of professional experience
Work History
Shipt Shopper
Shipt
10.2023 - Current
- Coordinated efficient shopping routes to optimize delivery times and enhance customer satisfaction.
- Selected high-quality products based on customer preferences and store availability.
- Managed inventory levels while ensuring accurate order fulfillment for diverse product categories.
- Communicated effectively with customers regarding order updates and substitutions to maintain transparency.
Childcare Teacher
Cornerstone Church
02.2022 - 07.2023
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Facilitated engaging activities, promoting physical, emotional, and intellectual growth in diverse learning environments.
- Monitored children's progress, providing timely feedback to parents and guardians regarding developmental milestones.
- Collaborated with colleagues to create a safe, nurturing space conducive to learning and exploration.
Claims Department Supervisor
Mercury Insurance Co
09.2001 - 08.2014
- Led claims processing team to enhance operational efficiency and improve service delivery.
- Implemented training programs for staff, increasing knowledge of claims handling procedures.
- Developed and enforced quality assurance protocols, ensuring compliance with industry standards.
- Analyzed claims data to identify trends and recommend process improvements for accuracy.
- Collaborated with cross-functional teams to streamline workflow and reduce claim resolution times.
- Oversaw budget management for the department, optimizing resource allocation for maximum impact.
Education
Associate of Arts -
Fullerton College
FullertonSkills
- Efficient multitasking
- Reliability and punctuality
- Stress tolerance
- Food safety awareness
- Attention to detail
- Planning and organization
- Upbeat and outgoing attitude
- Verbal and written communication
- Organizational skills
- Dependable and reliable
Timeline
Shipt Shopper
Shipt
10.2023 - Current
Childcare Teacher
Cornerstone Church
02.2022 - 07.2023
Claims Department Supervisor
Mercury Insurance Co
09.2001 - 08.2014
Associate of Arts -
Fullerton College