Wynetta Woodard
Keller,TX
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery. History of increasing customer satisfaction and driving improvements to service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Realtor Associate
Fathom Realty
04.2015 - Current
- Provided after-sale support to ensure client satisfaction and encourage long-term relationships for future transactions.
- Maintained a comprehensive understanding of local real estate laws and regulations, ensuring compliance throughout transactions.
- Developed strong rapport with clients by actively listening to their concerns, fostering trust in the buying/selling process.
- Strengthened client relationships with consistent communication, leading to higher customer satisfaction rates.
- Maintained connections with clients to encourage repeat business and referrals.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Customer Service Supervisor
TD Bank Call Center
08.2009 - 04.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Bachelor of Science - Communication Management
Grambling State University
Grambling, LASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Training and mentoring
- Exceptional interpersonal communication
- Complaint resolution
- Team Building and Leadership
- Conflict resolution techniques
- Relationship Building
- Handling Escalations
- Meticulous attention to detail
- Professional and Courteous
Certification
- Real Estate Salesperson License - Texas Real Estate Commission.
- Life and Health Insurance License - Texas Department of Insurance
- CPR/AED Certification
Timeline
Licensed Realtor Associate
Fathom Realty
04.2015 - Current
Customer Service Supervisor
TD Bank Call Center
08.2009 - 04.2015
- Real Estate Salesperson License - Texas Real Estate Commission.
- Life and Health Insurance License - Texas Department of Insurance
- CPR/AED Certification
Bachelor of Science - Communication Management
Grambling State University
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