Wynn Burtner
Lynchburg
Summary
Results-driven office manager with proven expertise in optimizing workflows and enhancing team productivity. Skilled in staff training, scheduling, and implementing efficient office procedures to drive operational success.
Overview
37
37
years of professional experience
Work History
Office Manager
Roy Saunders
03.2021 - 05.2025
- Oversaw daily office operations, ensuring a full schedule with confirmed patients.
- Sending/ receiving all referrals with digital xrays
- Implemented office procedures that improved overall efficiency.
- Trained new hires on company protocols and office software.
- Maintained office supplies inventory, negotiating with vendors for cost-effective procurement solutions.
- Developed and maintained filing systems, enhancing document retrieval processes for the team.
- Coordinated company events and meetings, ensuring logistical arrangements met organizational standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Dental Coordinator/ Educator
Free Clinic of Central Va.
06.2016 - 01.2021
- Coordinated patient scheduling, optimizing appointment flows to enhance operational efficiency.
- Managed electronic health records, ensuring compliance with privacy regulations and accuracy.
- Developed training materials for new staff, fostering onboarding and knowledge retention for all new students from VCU and Howard University.
- Facilitated interdisciplinary team meetings, promoting collaboration among healthcare providers for comprehensive patient care.
- Negotiated contracts with vendors for supplies and services.
- Retaining / scheduling 45 Volunteer dentists, making sure clinc had daily coverage for students.
- Recruiting new Dentists to supervise dental students.
- Coordinated all night clinics with student and Volunteer dentists.
Dental Assistant
Roy Saunders
03.2016 - 06.2016
Dental Assistant
Dr. M. Norton
01.2008 - 02.2015
Dental Coordinator
Free Clinic Of Central Virginia
01.2003 - 12.2007
- Single-handed development and implementation of VCU student internship program with the Free Clinic.
- Management and scheduling of all VCU Dental school interns, volunteer dentists and volunteer dental assistants.
- Coordinating all students with housing and meal credits and orientations.
- Dental assisting when needed, xrays, referrals, all ordering, pt.s scheduling, cleaning and maintenance of all equipment.
Dental Assistant
Dr. Angie Arthur
01.1998 - 01.2003
Dental Assistant
Dr. Dan Grabeel
01.1988 - 01.1998
Education
OSHA, HIPPA Security Training
Patterson Dental
2025
Radiation Safety
VCU
Richmond06-2015
Basic Life Support
American Heart Association
2025
Skills
- Customer service
- Office management
- Organizational skills
- Bookkeeping
- Credit and collections
- Scheduling
- Chairside assisting
- Staff management
- Staff hiring
- Employee training
Timeline
Office Manager
Roy Saunders
03.2021 - 05.2025
Dental Coordinator/ Educator
Free Clinic of Central Va.
06.2016 - 01.2021
Dental Assistant
Roy Saunders
03.2016 - 06.2016
Dental Assistant
Dr. M. Norton
01.2008 - 02.2015
Dental Coordinator
Free Clinic Of Central Virginia
01.2003 - 12.2007
Dental Assistant
Dr. Angie Arthur
01.1998 - 01.2003
Dental Assistant
Dr. Dan Grabeel
01.1988 - 01.1998
OSHA, HIPPA Security Training
Patterson Dental
Radiation Safety
VCU
Basic Life Support
American Heart Association