Wynter Smith
Los Angeles,CA
Summary
Accomplished Lead Patient Care Coordinator with a proven track record at Golden State Recuperative Care, enhancing patient outcomes through effective care coordination and HIPAA compliance. Skilled in patient education and critical thinking, I've significantly improved staff productivity and patient satisfaction. My approach integrates strong verbal communication and a focus on results, fostering a positive work environment and streamlined healthcare processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Golden State Recuperative Care
Los Angeles, CA
09.2020 - Current
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
CNA
Kedren Community Mental Health Center
Los Angeles, CA
10.2018 - 05.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
CNA
Light House Healthcare Center
Los Angeles, CA
08.2007 - 05.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Unit Support Assistant
Rancho Los Amigos National Rehabilitation Center
Downey, CA
11.2014 - 11.2015
- Assisted in the training of new Unit Support Assistants on established protocols and procedures within the department, enhancing overall team performance levels.
- Streamlined communication between departments by acting as a liaison, ensuring timely updates on patient status and needs.
- Handled high-stress situations with calmness and professionalism, ensuring the best possible care for all patients.
- Supported nursing staff with direct patient care tasks when necessary, contributing to a more efficient workflow.
- Ensured accurate patient data entry in electronic health records system, supporting proper billing practices and reducing errors.
- Enhanced unit operations by providing administrative support to nurses, physicians, and other healthcare staff.
- Reduced wait times for patients by coordinating appointments with multiple departments, ensuring timely access to necessary care
- Maintained strict confidentiality of all patient information according to HIPAA guidelines, protecting sensitive data from unauthorized access or disclosure.
- Facilitated smooth transitions during shift changes by preparing detailed handoff reports for incoming staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
CNA
Avalon Villa Care Center
Los Angeles, CA
01.2013 - 10.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of numerous residents under long-term care.
CNA
Marina Care Center
Culver City, CA
09.2010 - 02.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
No Degree - Healthcare Revenue Adminstration
Cal State LA
Los Angeles, CA11.2021
No Degree - Nursing
Chester Adult School
Compton, CA12.2002
High School Diploma -
Alain Leroy Locke High
Los Angeles, CA06.2000
Skills
- HIPAA Compliance
- Scheduling Coordination
- Patient Care
- Patient Safety
- Critical Thinking Skills
- Verbal and written communication
- Patient Education
- Patient confidentiality
- Patient Care Coordination
- Medical Terminology
- Care Planning
- Goal Setting
- New Hire Training
- Program Oversight
- CPR/AED
Certification
- [CNA] Training
- [CPR/First Aid] Training
Languages
English
Native or Bilingual
Timeline
Lead Patient Care Coordinator
Golden State Recuperative Care
09.2020 - Current
CNA
Kedren Community Mental Health Center
10.2018 - 05.2021
Unit Support Assistant
Rancho Los Amigos National Rehabilitation Center
11.2014 - 11.2015
CNA
Avalon Villa Care Center
01.2013 - 10.2014
CNA
Marina Care Center
09.2010 - 02.2012
CNA
Light House Healthcare Center
08.2007 - 05.2021
No Degree - Healthcare Revenue Adminstration
Cal State LA
No Degree - Nursing
Chester Adult School
High School Diploma -
Alain Leroy Locke High