Wyoming (Autumn) Hewitt
Sioux City,IA
Summary
Driven and adept professional with a proven track record in staff development and quality assurance, honed at Arby's and The Home Depot Inc. Excels in equipment troubleshooting and leveraging interpersonal skills to exceed customer expectations, achieving a high rate of repeat business. Demonstrates exceptional complaint resolution abilities, ensuring operational excellence and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Arby's Shift Manager
Arby's
09.2023 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Led a crew of 5–8 employees, providing guidance and support to ensure efficient operations
Package Handler
FedEx:Ground
01.2023 - 06.2023
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded anywhere from 100-300 packages into correct trucks daily.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and fast-paced environments.
Appliance Sales Specialist
The Home Depot Inc
04.2022 - 02.2023
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Maintained product knowledge to assist and educate customers on options available.
- Increased average transaction value by upselling additional accessories or extended warranties.
- Developed and maintained strong relationships with clients, resulting in high rate of repeat business.
Education
High School Diploma -
North High School
Sioux City, IA05.2022
Skills
- Equipment Troubleshooting
- Quality Assurance
- Staff Development
- Cash Handling
- Opening and closing procedures
- Energetic and Enthusiastic
- Punctual and Reliable
- Complaint resolution
Certification
- ServSafe, Arby's - August 2024 to August 2029
Timeline
Arby's Shift Manager
Arby's
09.2023 - Current
Package Handler
FedEx:Ground
01.2023 - 06.2023
Appliance Sales Specialist
The Home Depot Inc
04.2022 - 02.2023
High School Diploma -
North High School
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