Dedicated customer service representative with strong skills in active listening and critical thinking. Proven ability to resolve inquiries efficiently, enhancing service quality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Frontier Airlines
Atlanta Ga
10.2023 - 06.2026
Resolved customer inquiries with efficiency, ensuring high satisfaction rates and prompt assistance.
Assisted passengers with check-in processes, streamlining operations and reducing wait times.
Managed booking modifications and cancellations, maintaining accuracy in passenger records.
Collaborated with team members to enhance service quality and address customer feedback effectively.
Ramp Agent
Frontier
Atlanta, GA
10.2023 - 06.2026
Coordinated aircraft loading and unloading processes to enhance operational efficiency.
Conducted safety checks for ground support equipment, ensuring compliance with regulations.
Managed baggage handling operations, minimizing delays and improving customer satisfaction.
Trained new ramp agents on procedures and safety protocols to ensure effective performance.