Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wyticia Mihindou

Mabelton ,GA

Summary

Dedicated customer service representative with strong skills in active listening and critical thinking. Proven ability to resolve inquiries efficiently, enhancing service quality and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Frontier Airlines
Atlanta Ga
10.2023 - 06.2026
  • Resolved customer inquiries with efficiency, ensuring high satisfaction rates and prompt assistance.
  • Assisted passengers with check-in processes, streamlining operations and reducing wait times.
  • Managed booking modifications and cancellations, maintaining accuracy in passenger records.
  • Collaborated with team members to enhance service quality and address customer feedback effectively.

Ramp Agent

Frontier
Atlanta, GA
10.2023 - 06.2026
  • Coordinated aircraft loading and unloading processes to enhance operational efficiency.
  • Conducted safety checks for ground support equipment, ensuring compliance with regulations.
  • Managed baggage handling operations, minimizing delays and improving customer satisfaction.
  • Trained new ramp agents on procedures and safety protocols to ensure effective performance.

Education

Associate of Science - Education

Atlanta Technical College
Atlanta, GA
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Frontier Airlines
10.2023 - 06.2026

Ramp Agent

Frontier
10.2023 - 06.2026

Associate of Science - Education

Atlanta Technical College