Xander Mortimer
Hartford,WI
Summary
Dedicated HVAC service technician with extensive experience in diagnosing and repairing systems for optimal performance. Known for strong attention to detail and collaboration, consistently improving customer satisfaction and operational efficiency. And Results-driven customer service cashier with a proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in active listening and problem-solving, committed to delivering reliable service.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Mc Donald's
Fond Du Lac, WI
12.2024 - 11.2025
- Processed customer transactions efficiently using point-of-sale system.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Maintained cleanliness and organization of checkout areas to ensure compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Collaborated with team members to optimize workflow during peak hours, reducing wait times.
- Implemented upselling techniques, contributing to increased average order value through effective communication.
- Provided feedback on operational improvements, enhancing overall efficiency of cashier processes.
Heating and Air Conditioning Service Technician
J & M Heating & Air Conditioning
Fond Du Lac, WI
11.2021 - 11.2024
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on heating and cooling equipment, enhancing system reliability.
- Installed new air conditioning units, adhering to safety protocols and manufacturer specifications.
- Collaborated with team members to troubleshoot complex HVAC issues effectively and efficiently.
- Maintained accurate records of service calls, repairs, and installations for compliance purposes.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Education
High School Diploma -
Oakfield High School
Oakfield, WI06-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Attention to detail
- Basic math
- Cultural awareness
- Order coordination
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Active listening
- Creative thinking
Timeline
Customer Service Cashier
Mc Donald's
12.2024 - 11.2025
Heating and Air Conditioning Service Technician
J & M Heating & Air Conditioning
11.2021 - 11.2024
High School Diploma -
Oakfield High School