Xander Slate
Rochester Hills
Summary
At PortraitEFX by NorthStar, I enhanced health hotline services efficiency during critical times, exceeding customer expectations and boosting referrals through exceptional service. My expertise in customer service and communication, alongside a strong focus on engagement, drove significant operational improvements and client satisfaction.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Customer Service
PortraitEFX by NorthStar
10.2020 - Current
- Elevated efficiency in managing health hotline services during pandemic.
- Streamlined operations to elevate service levels and operational performance.
- Consistently exceeded member expectations with outstanding customer service.
- Secured new clientele by excelling in customer service, resulting in increased referrals.
- Assisted in addressing high-priority customer concerns alongside the service team.
- Delivered excellent support to maintain customer satisfaction.
Education
No Degree - Sports Management
Rochester Christian University
Rochester Hills05-2028
Skills
- Customer service and support
- Customer service orientation
- Residential customer service
- Plumbing customer service
- Customer service and communication skills
- Customer service focus
- Customer service and engagement
Timeline
Customer Service
PortraitEFX by NorthStar
10.2020 - Current
No Degree - Sports Management
Rochester Christian University
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