Xannadu Harvey
Monroe,LA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat customer service representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Old Navy, Gap
09.2022 - 10.2023
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
H&M Retail
04.2022 - 09.2023
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Johhny's Pizza House
05.2020 - 08.2023
- Learned duties for various positions and provided backup at key times.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Cashier
Walmart
10.2021 - 04.2022
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Learned duties for various positions and provided backup at key times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Waitress
Chicken Salad Chick
01.2021 - 06.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Carroll High School
Monroe, LA05.2021
Skills
- Outgoing Personality
- Sales Goals Attainment
- Team Supervision
- Business Development
- Expert in MS Excel
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Old Navy, Gap
09.2022 - 10.2023
Customer Service Representative
H&M Retail
04.2022 - 09.2023
Cashier
Walmart
10.2021 - 04.2022
Waitress
Chicken Salad Chick
01.2021 - 06.2021
Cashier
Johhny's Pizza House
05.2020 - 08.2023
High School Diploma -
Carroll High School
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