Xara Scott
Silver Spring,MD
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hooters. Proven ability to enhance guest engagement and satisfaction through personalized service and memory retention. Successfully increased sales by suggesting additional items, contributing to a welcoming atmosphere and efficient team performance in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Server
Hooters
Laurel, MD
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
ADT Security
Raleigh, NC
09.2024 - 11.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server, Expo, Busser
Chillis
Raleigh, NC
08.2022 - 02.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Streamlined order-taking process to minimize wait times for diners.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Host, Server, & Expo
Midwood Smokehouse
Raleigh, NC
08.2023 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Served food at proper temperature to meet safety standards.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Mulinos Italian Kitchen & Bar
Raleigh, NC
01.2024 - 04.2024
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
Master Of Psychology - Interior Design
Wake Tech
Raleigh, NCWest Johnston High School
Raleigh, NC07.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Service prioritization
Timeline
Sales Associate
ADT Security
09.2024 - 11.2025
Server
Hooters
06.2024 - Current
Server
Mulinos Italian Kitchen & Bar
01.2024 - 04.2024
Host, Server, & Expo
Midwood Smokehouse
08.2023 - 12.2024
Server, Expo, Busser
Chillis
08.2022 - 02.2025
Master Of Psychology - Interior Design
Wake Tech
West Johnston High School