Xaviar Whatley
Houston,TX
Summary
Dynamic customer service professional with extensive experience and a proven track record in order fulfillment and customer engagement. Skilled in problem-solving and leadership, I excel in creating positive customer experiences while efficiently managing tasks. Committed to maintaining high standards in service and operations, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
H-E-B
Houston, TX
04.2024 - 12.2024
- Answered incoming phone calls from customers regarding product availability or store locations.
- Answered phone calls to assist customers with questions and orders.
- Helped with refunds and return of items.
Restaurant Team Member
Micos Hot Chicken
Houston, TX
01.2024 - 03.2024
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- I prepped and cooked chicken tenders and breasts.
- Bussed, cleared, and reset tables as needed throughout shift.
- Maintained safe food handling practices to prevent germ spread.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Online Grocery Associate
Walmart
Houston, TX
06.2023 - 12.2023
- I would gather online customers' orders, pulling items from the shelves, freezers, and produce section of the store.
- Take customers' orders outside, verify them, and place their order and their vehicle.
Team Leader
Purefi Coffee Roasters
Spring, TX
10.2019 - 11.2023
- I would work as a barista in the café part of the store, taking orders and making espresso-style drinks such as lattes, cappuccinos, flat whites, and other drinks like cold brew, drip coffee, and hot chocolate.
- Cleaning the warehouse, part of the storefront, sweeping, mopping, cleaning restrooms, washing dishes, and wiping down tables.
- Cleaned roaster, grinder, storage bins and other related areas regularly to maintain a sanitary work environment.
- Packaged freshly roasted coffees into bags or containers according to customer specifications..
Team Member
Whatabuger
Spring, TX
08.2022 - 12.2022
- Made meals in accordance with company standards and requirements.
- Operated grills and fryers to cook items to company guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Took orders and operated cash register system to receive payment by cash, check and credit card.
Team Member
Six Flags Hurricane Harbor
Spring, TX
05.2022 - 08.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
Education
High School Diploma -
Spring High School
Spring, TX05-2023
Skills
- Customer service
- Customer engagement
- Order fulfillment
- Problem solving
- Customer consulting
- Leadership
Timeline
Customer Service Cashier
H-E-B
04.2024 - 12.2024
Restaurant Team Member
Micos Hot Chicken
01.2024 - 03.2024
Online Grocery Associate
Walmart
06.2023 - 12.2023
Team Member
Whatabuger
08.2022 - 12.2022
Team Member
Six Flags Hurricane Harbor
05.2022 - 08.2022
Team Leader
Purefi Coffee Roasters
10.2019 - 11.2023
High School Diploma -
Spring High School
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