Xavier Adames
Round Lake Park,IL
Summary
Experienced professional with a solid history in customer-focused roles, including account management and sales. Demonstrated ability to enhance customer satisfaction and drive sales through effective use of CRM tools like Salesforce and strong communication skills. Proven track record in adapting to new challenges and consistently exceeding customer needs.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Chili's Restaurant
Round Lake, Illinois
07.2024 - Current
- Effectively recommended menu items, resulting in increased sales and customer satisfaction
- Provided excellent customer service to ensure satisfaction.
- Receiving customer orders and transferring them to kitchen staff
- Identifying customers' unique dietary needs and other special orders
- Adhering to sanitation standards to keep their guests safe
- Supported team operations by covering for absent colleagues
Inside Account Manager
USABlueBook
Waukegan, Illinois
01.2024 - Current
- Managed water and wastewater customer accounts for USABlueBook
- Prepared product quotes to meet specific needs of municipal utility buyers, enhancing customer satisfaction
- Supported renewals, upsells, and cross-sell conversations with account holders.
- Processed orders through CRM and order systems
- Tracked pipeline stages and scheduled sales appointments.
- Supported renewals, upsells, and cross-sell conversations with account holders to maximize account value.
- Tracked pipeline stages and scheduled sales appointments to streamline sales process and improve follow-up.
- Updated customer contact lists for future marketing opportunities.
Commercial Account Manager / Educational Account Manager
Quill Corporation
Lincolnshire, USA
03.2020 - 06.2024
- Cultivated lasting client relationships, securing repeat business and expanding customer base
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Communicating with clients to ensure that all of their needs are understood and addressed
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client's desires
- Collecting and analyzing data concerning consumer behavior to understand changing needs
- Researched competitive market conditions to determine pricing strategies.
- Maintained current knowledge of emerging industry trends, legislation, coverage, technology and products.
Retail Sales Consultant
Prime Communications (At&t)
Lincolnshire, USA
07.2017 - 03.2020
- Participating in team situations to work to provide a better customer experience
- Processing and maintaining store inventory
- Initiating sales operations and transactions
- Be knowledgeable about the products, and current promotions
- Identified and converted leads into loyal customers through strategic outreach and product knowledge
- Emphasize the features of product to highlight how they solve customer problems
Sales Representative
Champs Sports
Gurnee, USA
06.2015 - 07.2017
- Providing customer service
- Tendering transactions
- Cleaned sales floor after closing
- Be knowledgeable about the products, and current promotions
- Greeted and assisted customers to foster positive experiences.
Education
High school diploma -
Warren Township High School
Gurnee, ILSome College (No Degree) - Business Management
College of Lake County
Grayslake, ILSkills
- Time management
- Customer acquisition
- Salesforce
- Organizational skills
- Communication Skills
- Critical Thinking
- Account management
- Lead generation
- Data analysis skills
- Negotiation skills
- Customer service
- Accountability
- Adaptability and Dependability
- Microsoft Office Proficiency
- Emotional Intelligence
- Opportunities Identification
- POS systems
- Order entry
Awards
- 2019 Quarter 3 Sales Associate MVP
- 2020 Account Manager Rookie of the Year
Timeline
Server/Bartender
Chili's Restaurant
07.2024 - Current
Inside Account Manager
USABlueBook
01.2024 - Current
Commercial Account Manager / Educational Account Manager
Quill Corporation
03.2020 - 06.2024
Retail Sales Consultant
Prime Communications (At&t)
07.2017 - 03.2020
Sales Representative
Champs Sports
06.2015 - 07.2017
High school diploma -
Warren Township High School
Some College (No Degree) - Business Management
College of Lake County