Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Alvarez

Lorain

Summary

Dynamic Assistant Manager at Marco's Pizza with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and team leadership, I successfully improved operational efficiency and fostered a collaborative work environment, ensuring accurate financial reporting and effective staff training.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Marco's Pizza
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Lorain High School
Lorain, OH
06.2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Staff training and development
  • Retail operations

Timeline

Assistant Manager

Marco's Pizza
10.2022 - Current

Lorain High School

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