Xavier Castillo
Fitchburg,Massachusetts
Summary
Reliable and patient professional with 8 years in retail, strong with people, communication, and staying calm under pressure. Strong ability to read situations, build trust, and adapt quickly in fast paced environments. Looking to bring these skills to ABA centers of America, with a genuine interest in growing in the therapy field and making a meaningful impact
Overview
10
10
years of professional experience
Work History
Supervisor
T&S liquors
Leominster, MA
08.2018 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed staff schedules, balancing coverage needs with employee availability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
Sales Associate
Hannaford Supermarket
Leominster, MA
07.2016 - 06.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels, ensuring timely restocking of merchandise.
- Operated point-of-sale systems efficiently to process transactions and handle cash management.
- Collaborated with team members to execute promotional displays, boosting sales visibility.
Education
High School Diploma -
Leominster High School
Leominster, MA06.2018
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Timeline
Supervisor
T&S liquors
08.2018 - Current
Sales Associate
Hannaford Supermarket
07.2016 - 06.2018
High School Diploma -
Leominster High School