Open To Work
Xavier Cavagnaro
East Jordan
Summary
Dedicated host with experience in creating welcoming environments and managing reservations. Skilled in conflict resolution and menu knowledge, ensuring guest satisfaction in fast-paced dining settings.
Overview
2
2
years of professional experience
Work History
Host
Terrace Inn and 1911 Restaurant
Petoskey
08.2025 - Current
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservation system to ensure efficient seating and guest flow.
- Assisted servers in delivering food and beverages to enhance service speed.
- Provided information on menu items and specials to educate guests.
- Maintained cleanliness and organization of the host stand area consistently.
- Supported team members during busy shifts to maintain high service standards.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Head Busser
Terrace Inn and 1911 Restaurant
Petoskey
05.2024 - 08.2025
- Cleaned and set dining tables for optimal guest experience.
- Assisted servers in delivering food and beverages promptly.
- Managed dishware and utensils to maintain cleanliness and organization.
- Coordinated with team members to ensure smooth service flow.
- Supported kitchen staff by transporting food items efficiently.
- Monitored dining area for cleanliness and guest satisfaction.
- Organized storage areas for easy access to supplies and equipment.
- Trained new bussers on proper cleaning techniques and service standards.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Stocked cabinets or serving areas with condiments and refill condiment containers.
- Assisted waitstaff in food and beverage service.
- Followed safety protocols at all times while handling hot plates or beverages.
- Inspected dining room furniture for cleanliness and repair needs.
- Provided assistance to guests as needed throughout their dining experience.
Education
High School Diploma -
Michigan Great Lakes Virtual Academy
Manistee05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Menu knowledge
- Event coordination
- Reservations
- Table assignment coordination
Affiliations
Volunteered for the Good Samaritan - Ellsworth, MI
Volunteered for Crossroads - East Jordan, MI
Student Orchestra Member for the Dorothy Gerber Strings Program - Petoskey, MI
National Honor Society Member
Volunteered for Crossroads - East Jordan, MI
Student Orchestra Member for the Dorothy Gerber Strings Program - Petoskey, MI
National Honor Society Member
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteSalary Range
$12/hr - $1000/hrTimeline
Host
Terrace Inn and 1911 Restaurant
08.2025 - Current
Head Busser
Terrace Inn and 1911 Restaurant
05.2024 - 08.2025
High School Diploma -
Michigan Great Lakes Virtual Academy