Xavier Cherisca
Bowie
Summary
Customer-focused team member with six years of experience delivering high-quality service in fast-paced environments. Expertise in accurately processing transactions, resolving customer issues, and training new team members to enhance service standards. Committed to fostering teamwork and maintaining operational excellence while ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Teller
M&T Bank
Gambrills
12.2024 - Current
- Process high-volume teller transactions accurately while following cash-handling, fraud-prevention, identification verification, and regulatory procedures.
Gather and review customer information and documentation for account openings and servicing requests, ensuring accuracy and completeness.
- Delivered exceptional service to customers in person or over the telephone.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Educated customers on available bank products and services to help meet their financial needs.
- Collaborated with team members to enhance customer service experience.
- Trained new tellers on operational procedures and service standards.
- Processed high-volume teller transactions accurately while following cash-handling, fraud-prevention, identification verification, and regulatory procedures.Gather and review customer information and documentation for account openings and servicing requests, ensuring accuracy and completeness.
- Managed high-volume currency transactions efficiently to ensure accurate processing.
- Identified and escalated potential fraud, risk, or compliance concerns in accordance with bank procedures.
Team member
Chick Fil A
Bowie
02.2018 - 12.2024
- Provided exceptional customer service as front-of-house team member, enhancing customer satisfaction.
- Managed my cash register, ensured customers are served high-quality food, and maintained a clean working environment.
- Trained and mentored new team members to ensure they quickly learned the required skills and processes.
- Contributed ideas during brainstorming sessions, leading to creative solutions for operational challenges.
- Developed feedback system to track and enhance team performance based on member input.
Education
Business Administration -
University Of Maryland Global Campus
College Park10-2024
Business Administration -
Bowie State University
Bowie05-2022
Skills
- Cash handling
- Regulatory compliance
- Banking Equipment Operation
- Financial Needs Assessment
- Customer Service
- Communication Skills
- Problem solving
- Teamwork
- Leadership
- Leadership expertise
- Works under pressure
- Computer Skills
Languages
- English
- Haitian Creole
- French
Personal Information
- Date of Birth: 11/22/02
- Place of Birth: DC
Timeline
Teller
M&T Bank
12.2024 - Current
Team member
Chick Fil A
02.2018 - 12.2024
Business Administration -
University Of Maryland Global Campus
Business Administration -
Bowie State University