Priscilla Corrales
Kissimmee,FL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
17
17
years of professional experience
Work History
Office Manager
Yakety Yak Speech-Language Pathologists
Kissimmee, FL
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Trained new staff on front desk protocols and electronic health record systems.
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Processed medical records.
Medical Receptionist
Woodstock Health & Wellness
Orlando, FL
02.2024 - 11.2024
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Developed and maintained electronic health records, promoting data accuracy and accessibility.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Administrative Assistant
Advanced Cardiac Care
Orlando, FL
05.2018 - 03.2023
- Managed front desk operations, ensuring efficient visitor check-in, check-out and appointment scheduling.
- Collected Copays from patients and explained their coverage
- Handled multi-line phone systems, directing calls to appropriate departments and personnel.
- Developed and maintained filing systems for documents, improving retrieval times by organizing records efficiently.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to their appointment.
- Requested referrals prior to the patients appointment
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
Foster Care Administrative Assistant
Aspiranet
Visalia, CA
07.2016 - 03.2017
- Handle incoming and outgoing calls.
- Handle onboarding for new hires.
- Schedule meetings for team.
- Took minutes during meetings.
- Planned events for foster families and staff.
- Order office supplies and reconcile payments.
Assistant Manager
Advanced Diagnostic Group
Jacksonville, FL
11.2015 - 05.2016
- Demonstrated ability to manage tasks and prioritize workloads in a fast-paced environment
- Check-in, Check-out, handle incoming calls, referrals and schedule patients for their diagnostic appointment
- Obtain referral/authorization prior to the patients appointment
- Fax diagnostic results to the ordering physician
- Order office supplies
- Handle escalated situations
Assistant Office Manager
Roman's Tutoring
Orlando, FL
12.2008 - 12.2013
- Managed office operations, ensuring efficient scheduling and resource allocation.
- Coordinated communication between tutors, parents, and students to enhance service quality.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Calling and confirming appointments.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Licensed Esthetician -
Addictive Beauty Academy
Casselberry, FL06-2024
Medical Administration -
Everest University
Jacksonville, FL 11-2014
High School Diploma -
Colonial High School
Orlando, FL06-2009
Skills
- Leadership
- People-oriented
- Exceptional organizational skills
- Problem solving
- Multitask
- Team Player
- Great communication
- Reliable
- Bilingual
Languages
English
Spanish
Timeline
Office Manager
Yakety Yak Speech-Language Pathologists
01.2025 - Current
Medical Receptionist
Woodstock Health & Wellness
02.2024 - 11.2024
Medical Administrative Assistant
Advanced Cardiac Care
05.2018 - 03.2023
Foster Care Administrative Assistant
Aspiranet
07.2016 - 03.2017
Assistant Manager
Advanced Diagnostic Group
11.2015 - 05.2016
Assistant Office Manager
Roman's Tutoring
12.2008 - 12.2013
Licensed Esthetician -
Addictive Beauty Academy
Medical Administration -
Everest University
High School Diploma -
Colonial High School