Summary
Overview
Work History
Education
Skills
Timeline
Generic

XAVIER CRUZ

Tomball,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

General Manager

LA Fitness International
Houston, TX
10.2005 - 07.2024
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Implemented sales strategies and effectively built customer and employee loyalty
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Developed and implemented strategies to increase sales and profitability
  • Trained new employees on proper protocols and customer service standards
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

B-1B Crew Chief

United States Air Force, USAF
03.1996 - 10.2002
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Type aircrafts
  • Updated flight and maintenance logs with current, accurate information
  • Analyzed and troubleshot aircraft systems to identify and fix issues
  • Directed aircraft fueling, loading and unloading operations
  • Serviced and lubricated aircraft and subsystems to maintain equipment.

Education

Graphic Communications -

University of Houston
08.2003

Skills

  • Sales expertise
  • Recruitment
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Employee scheduling
  • Coaching and mentoring

Timeline

General Manager

LA Fitness International
10.2005 - 07.2024

B-1B Crew Chief

United States Air Force, USAF
03.1996 - 10.2002

Graphic Communications -

University of Houston
XAVIER CRUZ