Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Cruz

Yonkers,New York

Summary

Dynamic customer service professional with a proven track record in elevating customer engagement through expert problem solving and exceptional service-oriented support. Achievements include enhancing team efficiency through collaborative initiatives and effective time management. Core competencies encompass creating memorable customer experiences and delivering exceptional support. Committed to leveraging skills to further improve customer satisfaction and operational success.

Overview

4
4
years of professional experience

Work History

Leather Worker Apprentince

Leatheracci
New York, NY
10.2024 - Current
  • Handled tasks involving the measurement and marking of leather clothing.
  • Enhanced clothing items with the addition of studs, rivets, and grommets.
  • Maintained a clean and organized workspace.
  • Performed hand-based gluing and reconstruction of leather items.

Pantry Attendant

Compass Group USA
New York, NY
05.2023 - Current
  • Maintained a well-stocked pantry with necessary items like snacks and coffee.
  • Handled the breakdown and setup of incoming orders.
  • Conducted routine assessments of stock freshness.
  • Carried out consistent stock assessments.
  • Ensured customer areas were always clean, tidy, and well-organized.
  • Maintained visually appealing fruit displays.

Sales Associate

Uniqlo Usa
Yonkers, NY
11.2022 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Put together visually-pleasing displays for regular merchandise and sales promotions.
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Styled and dressed mannequins around the store

Barback/Server

Tavern29
Manhattan, NY
05.2022 - 11.2022
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Checked identification for each person purchasing alcohol.
  • Used POS system to ring up customers and open and close tabs.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Sliced and pitted fruit used to garnish drinks.
  • Cleaned up spills and brought replacement items to tables.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Collected and processed payments via cash and credit card.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Processed cash and card payments, gave change and provided receipts.
  • Bussed tables and bar areas, reset table supplies and sanitized surfaces.
  • Poured wine, beer and cocktails for patrons.

Camp Counselor

Woodmont Day Camp
New City, NY
06.2022 - 08.2022
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Coordinated and led group activities for campers and counselors.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Tracked attendance, checking off present individuals.
  • Acted as ambassador for camp to families by communicating about camper's experience.
  • Recognized and implemented safety standards to minimize incidents or accidents.

Busser/Food Runner

Chocolat Restaurant and Bar
Manhattan, NY
05.2021 - 04.2022
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Expedited food to tables to assist servers during busy periods.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Transported filled bus tubs to kitchen dishwashing area.
  • Cashed out guests

Education

High School Diploma -

High School Of Hospitality Management
New York, NY
06.2021

Skills

  • Supply Replenishment
  • Menu Memorization
  • Visual merchandising
  • Attention to detail
  • Beverage Making and Delivery
  • Customer Service
  • Table Bussing
  • Food Service
  • Payment Processing
  • Physical Stamina
  • Wait Staff Support
  • Cleaning and Sanitizing
  • Flexible and Adaptable
  • Knowledge of POS system
  • Service-Oriented
  • Teamwork and Collaboration
  • Cross-Selling and Upselling
  • Retail Merchandising Expertise
  • Product Sales

Timeline

Leather Worker Apprentince

Leatheracci
10.2024 - Current

Pantry Attendant

Compass Group USA
05.2023 - Current

Sales Associate

Uniqlo Usa
11.2022 - Current

Camp Counselor

Woodmont Day Camp
06.2022 - 08.2022

Barback/Server

Tavern29
05.2022 - 11.2022

Busser/Food Runner

Chocolat Restaurant and Bar
05.2021 - 04.2022

High School Diploma -

High School Of Hospitality Management

Similar Profiles

CREATE PROFILE
Xavier Cruz