Xavier Davis
Windsor Heights,IA
Summary
Dynamic and reliable professional with extensive experience in customer service at the City of Des Moines. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in training new staff and maintaining high standards of service quality, ensuring seamless operations even in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Concessions Worker
City of Des Moines, Iowa
04.2025 - 09.2025
- Assisted customers by answering questions and providing information about menu items.
- Operated cash register efficiently, ensuring accurate cash handling during transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
Restaurant Hostess
Lucky Horse
04.2021 - 09.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Setup Crew Member
Des Moines Art Center
07.2025 - 07.2025
- Executed equipment setup for events, ensuring proper placement and functionality.
- Assisted in inventory tracking by maintaining accurate records of equipment and supplies.
- Managed logistical planning tasks, ensuring timely setup and breakdown of event materials.
Cart Cleaner
Waveland Golf Course
04.2022 - 09.2024
- Executed thorough cleaning procedures for golf carts, ensuring optimal hygiene and presentation for customer use.
- Trained new staff on proper cleaning techniques and equipment usage, ensuring consistency in service quality.
- Responded promptly to customer inquiries regarding cart availability, enhancing customer satisfaction.
Education
BBA - Business Management
Rollins College
Winter Park, FL05-2027
Associate of Arts - Business Management
Hawkeye Community College
Waterloo, Iowa, IA05-2024
Associate of Arts - Business Management
Iowa Western Community College
Council Bluffs, IA05-2023
Skills
- Customer service
- Professionalism and courtesy
- Teamwork orientation
- Stress tolerance
- Reliability and punctuality
- Team member training
Timeline
Setup Crew Member
Des Moines Art Center
07.2025 - 07.2025
Concessions Worker
City of Des Moines, Iowa
04.2025 - 09.2025
Cart Cleaner
Waveland Golf Course
04.2022 - 09.2024
Restaurant Hostess
Lucky Horse
04.2021 - 09.2025
BBA - Business Management
Rollins College
Associate of Arts - Business Management
Hawkeye Community College
Associate of Arts - Business Management
Iowa Western Community College