Xavier Fitzgerald
Garnet Valley,Pa
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Effective at managing wide range of custodial jobs and correctly training team members to complete each. Decisive leader with top-notch communication and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Lead Cashier and Sales Associate
Five Below
Marple, PA
03.2015 - 07.2016
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Welcomed customers, offering assistance to help find store items.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Handled escalated customer service issues professionally and courteously.
- Offered customers carry-out service at completion of transaction.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Processed returns and exchanges efficiently while adhering to company policies.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Resolved discrepancies between sales floor and register information quickly.
- Learned roles of other departments to provide coverage and keep store operational.
Custodial Supervisor
Buono Bros Bakery
Chester, PA
04.2009 - 02.2015
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Documented incidents or accidents involving custodial staff members and reported them to management immediately.
- Performed regular maintenance checks on all custodial equipment used by staff members.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Interviewed and chose best candidates for each role.
- Trained new custodial staff in proper use of cleaning products, safety protocols, and other job-related tasks.
- Monitored the cleanliness of all areas within the facility on a daily basis.
- Responded quickly to emergencies requiring special attention from the custodial team such as floods or spills.
- Resolved conflicts between custodian personnel in a professional manner.
- Inspected restrooms regularly and ensured that they were stocked with necessary supplies.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of time worked, supplies ordered, and equipment repairs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Restaurant Manager
Carmen's Pizza
Milmont Park, PA
03.2005 - 04.2009
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Radiology Transporter
Crozier Chester Medical Center
Chester, PA
05.2004 - 03.2005
- Verified patient identity before transporting them.
- Inspected vehicle prior to use for any mechanical defects or issues that may affect safety.
- Offered blankets, checked modesty and engaged in appropriate conversation.
- Cleaned and maintained wheelchairs after each use in accordance with infection control guidelines.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Secured IV connections, tubing and other medical devices for safe transport.
- Stored equipment in designated areas to keep hallways clear of clutter.
- Updated log book with details of each transport including date, time, destination.
- Employed isolation techniques and complied with universal precautions.
- Greeted patient and explained transport plan and destination.
- Monitored patient condition while transporting them between departments.
- Moved patients in and out of vehicles and lifted on and off beds.
- Couriered items within hospital, delivering to appropriate individuals.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
- Organized patient charts, paperwork, and medical records prior to transport.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to and from Radiology department for imaging services.
- Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
Education
High school Diploma -
Ridley High School
06.2004
Skills
- Staff Supervision
- Cleaning Protocols
- Safety Compliance
- Budget Management
- Inventory Control
- Training and Development
- Attention to Detail
- PC Computing
- Scheduling
- Customer Assistance
- Credit and Cash Transactions
- Cash Drawer Reconciliation
- Visual Merchandising
- Schedule Coordination
- Employee Evaluations
- Safety Oversight
- Employee Coaching
- Inventory Purchasing
- Furniture Cleaning
- Maintenance and Repair Leadership
- Budget Administration
- Infection Control
- Performance Assessment
- Problem-Solving
- Work Inspection
- Facilities Inspection
- Clear Communication
- Conflict Resolution
- Personnel Problem Management
- Standards Compliance
- Cross-Department Collaboration
- Stock Inventory Management
- Procedure Implementation
- Employee Work Scheduling
- Equipment Maintenance
- Decision-Making
- Facilities Maintenance
- Customer Relations
- Microsoft Office
- Team Guidance and Motivation
Affiliations
- Museum touring
- Reading
- Art appreciation
- Spending time with pets
- Learning to play guitar
References
- William Rohrer
(484) 553-8369
Mr Rohrer was my General Manager at Five Below.
- Deborah Renta
(267) 779-6522
Ms Renta worked the office at Buono Bros Bakery during my time there.
- Mathew Swanson
(215) 803-3536
Mr Swanson worked with me at Carmen's Pizza as a delivery driver.
Timeline
Lead Cashier and Sales Associate
Five Below
03.2015 - 07.2016
Custodial Supervisor
Buono Bros Bakery
04.2009 - 02.2015
Restaurant Manager
Carmen's Pizza
03.2005 - 04.2009
Radiology Transporter
Crozier Chester Medical Center
05.2004 - 03.2005
High school Diploma -
Ridley High School