Xavier Garrett
Theodore,AL
Summary
Experienced Inside Sales Representative highly effective at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Ready to bring 10 years of sales success to drive dramatic revenue growth.
Overview
10
10
years of professional experience
Work History
Virtual Assistant
Signius Communications
Mobile, AL
05.2023 - Current
- My positions requires full attentions to record and relay clients and customers issues or messages to the proper department or person
- There are HIPPA related calls, so it also requires patient information to be relayed to the doctors or nurses accurately.
Senior Care Representative
ARS/Rescue Rooter
Austin, TX
09.2020 - 08.2022
- My role for ARS involves warm leads from our dispatch to confirm appointments for water heater quotes or efficient attic products for inquiring customers
- I analyze the problem(s) the customer has concerns for and create solutions along with the price for our install
- My job is to close customers for our installs of service via sales process of cross-selling, up-selling and heavy negotiation skills assisted with approval from my supervisor.
Retention Sales Representative
Charter Communnications
Austin, TX
12.2018 - 08.2020
- My role includes retaining existing and new customers when it involves canceling services due to pricing, packages or experiences
- Within those goals include up selling services or packages when discovering different options for customers
- Retention extends beyond sales and retaining; it also involves minor troubleshooting and deescalating unhappy customers.
Fraud Specialist
Apple
Austin, TX
07.2017 - 07.2018
- Fraud specialist with Apple involved reviewing online orders for Apple products to determine good customer orders or potential fraudulent activity
- Many tools, such as, Facebook, Lexis Nexis etc
- Assisted with research to determine my decision on approving, holding or denying shipments.
Sales Representative
T-Mobile
Austin, TX
01.2017 - 06.2017
- My position with T-Mobile involved greeting customers, trouble shooting devices, educating customers on mobile devices
- A key factor within my goals were opening small business accounts before residential accounts
- Working in a reduced traffic store created opportunities to search for clients and resulted in opening a 20 line SMB account for the local fitness center.
Assistant Manager
AT&T
Austin, TX
06.2014 - 01.2017
- SMB accounts were the lead acquisitions for new customers for our home and mobile services
- Even if the accounts started small for the business it could create opportunities to maintain a relationship with that client for new lines for future employees.
Education
Bachelor's - Sociology
Bethune-Cookman University
01.2024
High school or equivalent -
Theodore High School
05.2009
Skills
- Customer Service (10 years)
- Written and Oral Communication Skills
- Problem-Solving Skills
- Upselling
- Sales Development
- Professional Demeanor
- Listening Skills
- Product Recommendations
- Sales Experience (10 years)
- Sales Training
- Negotiation Tactics
Assessments
- Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting
- Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Sales skills, Proficient, 07/01/21, Influencing and negotiating with customers
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Virtual Assistant
Signius Communications
05.2023 - Current
Senior Care Representative
ARS/Rescue Rooter
09.2020 - 08.2022
Retention Sales Representative
Charter Communnications
12.2018 - 08.2020
Fraud Specialist
Apple
07.2017 - 07.2018
Sales Representative
T-Mobile
01.2017 - 06.2017
Assistant Manager
AT&T
06.2014 - 01.2017
Bachelor's - Sociology
Bethune-Cookman University
High school or equivalent -
Theodore High School
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