Xavier Gomez
Riverside,California
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tilly's
Riverside, CA
07.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Demonstrated product features and benefits for customers' needs.
Office Assistant
Corona High School
Riverside, California
01.2022 - 05.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Teacher's Assistant
Corona High School
Riverside, California
01.2022 - 05.2022
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
High School Diploma -
Corona High School
Corona, CA06.2022
Some College (No Degree) - Business Administration
Riverside City College
Riverside, CASkills
- Time Management
- Organizing and Categorizing
- Customer Service
- Teamwork and Collaboration
- Encouraging Participation and Inclusivity
- Verbal and Written Communication Skills
- Collaborative and Team-Oriented
- Complex Problem-Solving
- Building Customer Trust and Loyalty
- Product Sales
- Relationship Selling
References
References available upon request.
Timeline
Sales Associate
Tilly's
07.2022 - Current
Office Assistant
Corona High School
01.2022 - 05.2022
Teacher's Assistant
Corona High School
01.2022 - 05.2022
High School Diploma -
Corona High School
Some College (No Degree) - Business Administration
Riverside City College
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