Xavier Harris
Charter Spectrum
CANTON
10
years of professional experience
Dedicated customer service representative with strong active listening and problem-solving skills. Proven ability to resolve inquiries efficiently while enhancing team collaboration and customer satisfaction.
Work History
Customer Service Representative
3 Years 4 Months- Resolved customer inquiries via phone and chat, providing timely and accurate information.
- Utilized CRM systems to track customer interactions and ensure follow-up on outstanding issues.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Assisted in training new representatives on company policies and procedures, promoting knowledge sharing.
DME Technician
4 Months- Assisted in repairs and maintenance of durable medical equipment to enhance functionality and reliability.
- Collaborated with healthcare professionals to assess patient needs and recommend appropriate equipment solutions.
- Trained new technicians on equipment handling, safety protocols, and service procedures for optimal performance.
- Conducted equipment inspections to ensure compliance with safety standards and operational guidelines.
Auto Glass Technician
1 Year 3 Months- Installed and replaced auto glass using industry-standard techniques and tools.
- Conducted thorough inspections to identify damage and recommend appropriate repairs.
- Maintained compliance with safety regulations and company policies during all operations.
- Collaborated with team members to ensure efficient workflow and timely service delivery.
Vehicle Assembly Technician
2 Years 6 Months- Assembled vehicle components according to specifications and quality standards.
- Operated hand and power tools for efficient assembly processes.
- Conducted inspections to ensure safety compliance and product integrity.
- Collaborated with team members to streamline assembly workflows.
Customer Service Representative
2 Years 4 Months- Streamlined processes for handling customer complaints, resulting in faster resolution times.
- Developed FAQs and resource materials to aid customers in troubleshooting common issues independently.
- Monitored service metrics to identify trends, contributing to strategic improvements in service quality.
- Led initiatives for improved communication between departments, fostering a collaborative work environment.
Education
High School Diploma
- Extracurricular Activities: Football, Basketball and Track
- Elected Captain of Football Team
The Bits And Bytes of Computer Networking
Technical Support Fundamentals - Computer Information Systems
Skills
Customer service
Customer Support
Active listening
End user training
Computer networking
Help desk support
Linux administration
Computer systems
Technical documentation
Customer support
Computer hardware
Software management
Timeline
Customer Service Representative
Charter Spectrum
02.2023 - 06.2026Read More
DME Technician
Global Medical
09.2022 - 01.2023Read More
Auto Glass Technician
Safelite Auto Glass
04.2021 - 07.2022Read More
Vehicle Assembly Technician
Driverge Vehicle Innovations
10.2018 - 04.2021Read More
Customer Service Representative
Ameridial
06.2016 - 10.2018Read More
Warren G. Harding
High School Diploma
Read More
The Bits And Bytes of Computer Networking
Read More
Technical Support Fundamentals from Computer Information Systems
Read More