XAVIER HILL
Washington,USA
Summary
Customer-centric professional with hands-on experience in front desk operations, food service, and guest relations. Foster positive team environments and deliver personalized service to create welcoming guest experiences. Excel in fast-paced settings, maintaining professionalism and efficiency while building strong relationships with colleagues and guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk - General Runner
Marriott International
Washington, USA
10.2023 - 05.2025
- Delivered supplies, amenities, linens, and guest requests promptly to ensure guest satisfaction.
- Served guests by fulfilling requests promptly, coordinating with housekeeping and engineering, and resolving concerns to ensure satisfaction and a positive experience.
- Assisted in event setups and breakdowns for banquets and meetings.
- Coordinated with front desk and other teams to ensure seamless daily operations.
- Maintained compliance with safety procedures and Marriott service standards.
- Delivered food and beverages to guests in a timely manner.
- Maintained cleanliness and organization of service areas throughout shifts.
- Provided exceptional customer service to enhance guest experiences.
- Stocked supplies and replenished items in dining areas as needed.
- Monitored and reported any maintenance issues to management promptly.
- Provided assistance to customers when necessary by answering questions or providing product information.
Manager
Papa John's
San Marcos, USA
05.2021 - 07.2022
- Directed daily store operations, ensuring top-tier customer service and operational efficiency.
- Managed, trained, and scheduled staff to meet goals and maintain a positive work culture.
- Oversaw inventory control, ordering, and waste reduction efforts.
- Resolved customer concerns promptly to drive satisfaction and repeat business.
- Managed cash handling, prepared deposits, and ensured compliance with policies and regulations.
- Coordinated scheduling to optimize labor resources and service levels.
- Ensured compliance with health and safety regulations in food preparation.
- Developed promotional strategies to increase customer engagement and sales.
- Facilitated communication between kitchen staff and front-of-house team for smooth operations.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Warehouse Associate - Order Selector
H-E-B Distribution Center
San Marcos, USA
09.2018 - 04.2020
- Accurately selected, stacked, and prepared merchandise for shipment using voice-pick systems and pallet jacks.
- Maintained performance and accuracy standards in a physically demanding, high-volume environment.
- Assisted with inventory counts and upheld organized workspaces.
Pest Control Technician
Reliant Pest Management
Austin, USA
07.2016 - 08.2018
- Conducted inspections, identified infestations, and implemented effective treatment plans.
- Applied pest control methods following safety and state regulations.
- Provided education on prevention and offered follow-up service for recurring issues.
- Maintained service reports and ensured proper equipment upkeep.
Education
High School -
Cedar Creek High School
Cedar Creek, TX06-2016
Some College (No Degree) - Cybersecurity
American University
Washington, DCSkills
- Front desk operations
- Customer Service
- Hospitality industry
- Housekeeping
- Inventory control
- Warehouse Operations
- Quality assurance
- Performance management
- Staff scheduling
- Problem solving
- Effective communication
- Attention to detail
- Detail-oriented
- Teamwork orientation
- Mentoring and training
- Relationship building
Certification
- armed guard certificate
Timeline
Front Desk - General Runner
Marriott International
10.2023 - 05.2025
Manager
Papa John's
05.2021 - 07.2022
Warehouse Associate - Order Selector
H-E-B Distribution Center
09.2018 - 04.2020
Pest Control Technician
Reliant Pest Management
07.2016 - 08.2018
High School -
Cedar Creek High School
Some College (No Degree) - Cybersecurity
American University