Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Xavier Landers

New Milford

Summary

Dynamic leader with proven expertise in team motivation and decision-making, honed at Amazon DSP and Westwood Recreation Department. Excelled in enhancing operational efficiency and customer satisfaction, achieving a significant increase in delivery accuracy. Skilled in project management and customer relations, adept at driving team success and fostering a culture of continuous improvement.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Westwood Recreation Department
03.2018 - Current
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Delivery Service Driver

Amazon DSP
10.2024 - Current
  • Assisted in warehouse operations, organizing inventory and loading vehicles for efficient daily deliveries.
  • Managed delivery schedules for optimal efficiency, prioritizing urgent shipments and accommodating changes as needed.
  • Resolved customer complaints professionally by listening attentively, offering solutions, and following up on successful resolutions.
  • Provided support for other team members during peak delivery times or unexpected staff shortages, contributing to overall team success.
  • Participated in ongoing training sessions focused on improving service quality, safety protocols, or new technologies pertinent to the profession.
  • Improved customer satisfaction by providing timely and accurate deliveries, ensuring order accuracy and addressing any concerns promptly.
  • Enhanced route planning with GPS technology, reducing fuel consumption and maximizing the number of deliveries per shift.
  • Increased overall efficiency by actively seeking feedback from customers regarding their experiences with our delivery service.
  • Assisted in training new hires by sharing best practices and providing guidance on company procedures and policies.

Education

Bachelor of Arts - Political Science

Rhode Island College
Providence, RI
05-2024

No Degree -

Westwood Regional High School
Washington Township, NJ
06-2019

Skills

  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Project management
  • Task delegation

Accomplishments

  • Achieved Certificate of Achievement through intensive Law & Trial in recognition of academic success and commitment
  • Supervised team of 4 staff members.

Certification

  • Certificate of Achievement Envision Law Program
  • CPR/AED Certification
  • First Aid Certification


Timeline

Delivery Service Driver

Amazon DSP
10.2024 - Current

Assistant Manager

Westwood Recreation Department
03.2018 - Current
  • Certificate of Achievement Envision Law Program
  • CPR/AED Certification
  • First Aid Certification


Bachelor of Arts - Political Science

Rhode Island College

No Degree -

Westwood Regional High School
Xavier Landers