Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

XAVIER LEMAR THOMPSON

Philadelphia,PA

Summary

Dedicated customer service representative with expertise in conflict resolution, active listening, and client relations. Committed to enhancing customer satisfaction and loyalty through effective problem-solving.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hbo Max
11.2024 - 08.2025
  • Assisted customers with inquiries, providing accurate information about services and features.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Utilized CRM software to track customer interactions and document issues for follow-up.
  • Collaborated with team members to improve service delivery and enhance customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Stand Attendant

Aramark
Philadelphia, PA
07.2023 - 10.2024
  • Assisted customers in selecting products and understanding menu options.
  • Maintained cleanliness and organization of stand area to enhance customer experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to ensure timely service during peak hours.
  • Adhered to food safety standards and maintained inventory levels effectively.

Cashier

ShopRite
Philadelphia, PA
02.2021 - 05.2023
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer and balanced end-of-shift reports.
  • Provided exceptional customer service to enhance shopping experience.
  • Assisted in training new cashiers on operational procedures.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

GEORGE WASHINGTON CARVER
Philadelphia, PA
06.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Documentation

Timeline

Customer Service Representative

Hbo Max
11.2024 - 08.2025

Stand Attendant

Aramark
07.2023 - 10.2024

Cashier

ShopRite
02.2021 - 05.2023

GEORGE WASHINGTON CARVER
XAVIER LEMAR THOMPSON