Dedicated customer service representative with expertise in conflict resolution, active listening, and client relations. Committed to enhancing customer satisfaction and loyalty through effective problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hbo Max
11.2024 - 08.2025
Assisted customers with inquiries, providing accurate information about services and features.
Resolved customer complaints efficiently, ensuring satisfaction and retention.
Utilized CRM software to track customer interactions and document issues for follow-up.
Collaborated with team members to improve service delivery and enhance customer experience.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Stand Attendant
Aramark
Philadelphia, PA
07.2023 - 10.2024
Assisted customers in selecting products and understanding menu options.
Maintained cleanliness and organization of stand area to enhance customer experience.
Processed transactions efficiently using point-of-sale systems.
Collaborated with team members to ensure timely service during peak hours.
Adhered to food safety standards and maintained inventory levels effectively.
Cashier
ShopRite
Philadelphia, PA
02.2021 - 05.2023
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawer and balanced end-of-shift reports.
Provided exceptional customer service to enhance shopping experience.
Assisted in training new cashiers on operational procedures.
Worked flexible schedule and extra shifts to meet business needs.