Xavier Ortiz
New York
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager
Organized Human
10.2021 - 12.2025
- Streamlined operations by implementing new workflow processes, enhancing overall efficiency and productivity.
- Analyzed operational metrics to identify areas for process enhancement, driving initiatives for increased effectiveness.
- Coordinated cross-departmental communication to support project alignment and execution of strategic goals.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
Sales Associate
Celebrity Cruises
12.2017 - 06.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Assisted in maintaining store presentation standards, optimizing product displays for increased visibility.
- Collaborated with team members to achieve sales targets and promote seasonal promotions effectively.
Education
High School Diploma -
Agoberto Mejia Cifuentes
Bogotá, CO11-1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Sales
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Manager
Organized Human
10.2021 - 12.2025
Sales Associate
Celebrity Cruises
12.2017 - 06.2020
High School Diploma -
Agoberto Mejia Cifuentes