Xavier Paulino
Kissimmee,FL
Summary
Seeking a full-time position that offers professional challenges to leverage strong interpersonal skills, exceptional time management abilities, and effective problem-solving skills. Dedicated to excelling in a dynamic work environment that values teamwork and innovation. Eager to contribute expertise to a forward-thinking organization that fosters growth and development. Committed to delivering high-quality results and exceeding expectations in all endeavors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wheelchair Customer Service Agent
Maximus Global Services
Orlando, FL
01.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Receptionist
Facil Deal Auto Mechanic
Haines City, FL
01.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Dishwasher
Panera Bread
Kissimmee, FL
03.2023 - 01.2024
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Education
Tohopekaliga High School
Kissimmee, FLOsceola Technical College
Kissimmee, FLSkills
- Quality Control
- communication
- Inventory Management
- Machine Operation
- Presentation delivery
- Environmental awareness
- Materials preparation
- Program support
Languages
Spanish
Full Professional
Certification
Plumbing Certification
OSHA Certification
Timeline
Wheelchair Customer Service Agent
Maximus Global Services
01.2025 - Current
Receptionist
Facil Deal Auto Mechanic
01.2024 - 06.2024
Dishwasher
Panera Bread
03.2023 - 01.2024
Tohopekaliga High School
Osceola Technical College