Xavier Stratton
Laredo,TX
Summary
Dynamic Shift Supervisor at CVS Pharmacy with proven expertise in staff management and workplace safety. Enhanced team productivity through effective training and problem-solving, while reducing employee turnover. Skilled in inventory control, I consistently improved customer satisfaction by resolving issues promptly and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Laredo, TX
02.2023 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Work Study
Laredo Collage
Laredo, TX
08.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dispatcher
Fris Freight
Laredo, TX
07.2021 - 07.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Customer Service Associate
HEB Grocery Store
Laredo, TX
02.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
United High School
Laredo, TXSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Cash handling expertise
- Inventory control and record keeping
- Sales monitoring
- Shift reporting
- Team leadership
- Problem-solving
- Positive attitude
- Strong verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
CVS Pharmacy
02.2023 - Current
Work Study
Laredo Collage
08.2022 - 02.2023
Dispatcher
Fris Freight
07.2021 - 07.2022
Customer Service Associate
HEB Grocery Store
02.2021 - 07.2021
High School Diploma -
United High School